- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Graeme Dey on 26 January 2026
To ask the Scottish Government how many of the complaints it received, which were processed at stage 2 of its complaints handling procedure, were not resolved within 20 working days, in each year since 2021.
Answer
The following figures show the number and percentage of complaints processed at stage 2 of the Scottish Government’s Complaints Handling Procedure that were not responded to within 20 working days for each of the specified years. These figures include all complaints processed at stage 2, whether or not they were initially processed at stage 1.
Year | Number of complaints not responded to within 20 working days | Total number of complaints processed at Stage 2 | % of stage 2 complaints not responded to within 20 working days |
2021 | 13 | 34 | 38% |
2022 | 11 | 22 | 50% |
2023 | 13 | 29 | 45% |
2024 | 8 | 34 | 24% |
2025 | 8 | 53 | 15% |
The Scottish Government’s Complaints Handling Procedure states that the deadline for responding to stage 2 complaints is 20 working days. However, the procedure acknowledges that for complex complaints it may take longer to conduct a thorough investigation.
If we believe that an extension to the deadline will result in a more rigorous investigation, we will inform the complainant and seek their agreement to implement such an extension.
- Asked by: Kenneth Gibson, MSP for Cunninghame North, Scottish National Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Angela Constance on 26 January 2026
To ask the Scottish Government how many homicides have been recorded in each year since 1999.
Answer
The number of victims of homicide recorded in each year since 1999 was published in Homicide in Scotland 2024-25 on 28 October 2025 and is provided in the following table.
Homicide victims, Scotland, 1999-00 to 2024-25.
Year | Total Victims |
1999-00 | 123 |
2000-01 | 106 |
2001-02 | 116 |
2002-03 | 125 |
2003-04 | 109 |
2004-05 | 137 |
2005-06 | 96 |
2006-07 | 121 |
2007-08 | 116 |
2008-09 | 99 |
2009-10 | 82 |
2010-11 | 100 |
2011-12 | 93 |
2012-13 | 63 |
2013-14 | 62 |
2014-15 | 63 |
2015-16 | 59 |
2016-17 | 65 |
2017-18 | 59 |
2018-19 | 64 |
2019-20 | 67 |
2020-21 | 59 |
2021-22 | 53 |
2022-23 | 53 |
2023-24 | 57 |
2024-25 | 45 |
Source: Homicide in Scotland 2024-25 - gov.scot.
The next update to the Homicide in Scotland Accredited Official Statistics series will be provided in October 2026, which will include homicide statistics for financial year 2025-26.
- Asked by: Paul Sweeney, MSP for Glasgow, Scottish Labour
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Date lodged: Friday, 16 January 2026
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Current Status:
Answered by Fiona Hyslop on 26 January 2026
To ask the Scottish Government what social value percentage weighting will be applied to bids for phase three of the Scottish Zero Emission Bus Challenge Fund (ScotZEB3).
Answer
Phase 3 of the Scottish Zero Emission Bus Challenge Fund (ScotZEB3) is delivered as a capital grant scheme and does not apply a single standalone social value percentage weighting.
Applications are assessed against four published criteria:
- Financial
- Deliverability
- Market Development - Business and Economy
- Wider Community and Decarbonisation Benefit
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Fiona Hyslop on 26 January 2026
To ask the Scottish Government whether it will provide information on how much Transport Scotland has spent on landside mitigation measures at the A815 near the A83 Rest and Be Thankful in each year since 2021, and what further investment it has planned for that section of road.
Answer
The operation and maintenance of the A815 is the responsibility of Argyll and Bute Council and therefore the Scottish Government doesn’t hold the information requested.
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Wednesday, 14 January 2026
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Current Status:
Answered by Angela Constance on 26 January 2026
To ask the Scottish Government, further to the points made by the Cabinet Secretary for Justice and Home Affairs in the debate on Non-fatal strangulation Laws and intimate partner homicides on 8 January 2026, (a) when the public consultation referred to will (i) be published, (ii) open for responses and (iii) close, (b) when any conclusions and outcomes will be ready to be progressed, and (c) what requirement will be placed on any future government to have regard to or progress the findings of the consultation if it is not completed before the beginning of May 2026.
Answer
The public consultation referred to in the debate on 8 January 2026 will be published in the coming weeks. It will be open for responses up to, including and after the pre-election period with the exact closing date yet to be set. It will be for the administration in place after the May 2026 election to consider any next steps arising from the consultation as part of the administration's assessment of priorities.
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Fiona Hyslop on 26 January 2026
To ask the Scottish Government what compensation is available to passengers who have made a complaint about the reportedly cold conditions on ScotRail’s West Highland Line trains at certain times.
Answer
I refer the member to the answer to question S6W-43104 on 26 January 2026. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers.
- Asked by: Jackie Baillie, MSP for Dumbarton, Scottish Labour
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Date lodged: Wednesday, 14 January 2026
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Current Status:
Answered by Jenni Minto on 26 January 2026
To ask the Scottish Government, regarding its draft Budget 2026-27 and the associated level 4 tables, whether it will provide a detailed breakdown of the £21.163 million committed to long-term conditions.
Answer
The 2026-27 budget has not yet been passed by Parliament and is at draft stage. Provisionally, some of the budget will cover the £18.180 million required for the ongoing cost of consumables for people who received diabetes technologies through our national roll-out programme in years 2024-25 and 2025-26.
There is a spending commitment of £4.5 million to NHS Boards to deliver specialist support for those living with Long COVID, Myalgic Encephalomyelitis (ME)/Chronic Fatigue Syndrome (CFS) and other similar conditions. We have also committed a further £100,000 to continue to support the Rare Disease Action Plan.
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Angus Robertson on 26 January 2026
To ask the Scottish Government, in light of its decision to increase the budget for "Other arts and activity" by 277.6% in its draft Budget 2026-27, whether any of this funding has already been earmarked for particular organisations, and, if so, whether it will provide details of this.
Answer
The “other arts and activity” budget line in the 2026-2027 draft budget is now confirmed as £16.044m. The Museums Future Programme, Non National Libraries and the Royal and Ceremonial lines have been moved to their own Level 4s. The "other arts and activity" funding will support a range of projects, with around £10 million going to Creative Scotland to support our world class festivals through the Expo Festivals Fund and our Culture Collective. Other funding has been indicatively allocated to a range of priorities including creative communities and our national collection bodies.
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Fiona Hyslop on 26 January 2026
To ask the Scottish Government what investment it has planned to improve the heating system on ScotRail’s West Highland Line trains.
Answer
While we expect ScotRail to provide an environment which allows for a comfortable journey, this is a matter for ScotRail. ScotRail continues to consider solutions, which can be applied to improve the situation. ScotRail advises that due to its investment so far, the heating system improvements allowed ScotRail to achieve an ambient temperature on board of 156 class trains in half the time, as compared to Winter 2024-25.
In the longer term, the Scottish Government’s investment in its rolling stock replacement programme will bring more modern trains onto the network, which will benefit passengers travelling on West Highland Line.
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Graeme Dey on 26 January 2026
To ask the Scottish Government how many complaints it has received from members of the public in each year since 2021, broken down by complaint category.
Answer
The following figures show the total number of complaints received during each of the specified years. When calculating these figures, each complaint has been counted only once, regardless of whether it was processed at stage 1 only, stage 2 only, or at both stage 1 and stage 2.
Year | Total number of complaints |
2021 | 70 |
2022 | 44 |
2023 | 54 |
2024 | 62 |
2025 | 80 |
We do not currently categorise complaints based on the type of complaint. However, we are exploring how this may work in future.