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The Scottish Government's role is to monitor the Schemes' compliance with the Tenancy Deposit Scheme Regulations 2011 and is not involved in the business operations of the Schemes. The Scottish Government therefore does not hold information on when SafeDeposit Scotland (SDS) first implemented the estimated response time. SDS monthly reporting call centre activity data indicates improvements in response times to both calls and emails from November 2022 onwards. Latest monthly reporting for March 2023 gives the average answer time for calls as 10 seconds, and 8 minutes for emails.

The Scottish Government remains committed to delivering Anne’s Law which will support the rights of people living in adult care homes to connect with their loved ones.

At Stage 1 of the National Care Service (Scotland) Bill, evidence was heard from seven committees and many individuals and representatives on a wide range of topics. An extension will allow the Scottish Parliament and the Scottish Government the necessary time to consider all of the evidence to best inform the development of Anne’s Law and the Bill.

Meantime, the Scottish Government has already utilised existing powers to adopt the core foundations of Anne’s Law through the development of two new Heath and Social Care Standards introduced in April 2022.

The new Standards established that people living in care homes should have the right to see someone who is important to them, even during an outbreak and be able to name a person or persons who can directly participate in meeting their care needs. The Care Inspectorate now refer to these Standards when registering, inspecting and supporting care homes.

In addition Public Health Scotland COVID guidance now reflects that three named visitors can visit a resident, one per day, in the event of an outbreak, and essential visiting for end-of-life care and distress should always be supported, regardless of the circumstances.

The strengthened Public Health guidance and the new Standards have helped to minimise disruption to visiting, with 99% of adult care homes reporting that they are supporting indoor visiting.

During the extension to Stage 1 of the National Care Service (Scotland) Bill the Scottish Government will continue to work with care home providers, relatives and organisations to develop the detail of Anne’s Law and prepare for its implementation.

In addition to the November 2022 update to the Additional Support for Learning Review Action Plan, Education Scotland have been leading on a national engagement programme for pupil support staff, which sought the views of the workforce, parents and carers.

The 4-month consultation element of the programme closed in early March 2023. Over 2,500 survey responses were received from staff in all 32 local authorities. Work is still ongoing to capture the views of parents and carers. Analysis and evaluation of the programme responses is in progress and the programme report is scheduled to be completed by July 2023.

There are no plans for any court closures during the current parliamentary session. The current court model provides appropriate access to justice for Scotland’s communities.

The management of the court estate is an operational matter for SCTS. SCTS have stated that there is no current evidence to support any further court closures following the most recent court closures in 2015.

Court locations can only be closed following the approval of the Scottish Parliament.

Patients travelling outwith their local Health Board area for treatment at a National Treatment Centre (NTC) will be compensated for their travel expenses by their Board of Residence, in line with the process for other cross boundary patients.

Patients referred in the first instance will be expected to make their own way to the NTC. However, to ensure equity of access, where necessary - and by special arrangement between the NHS Board and the NTC - every effort should be made to support transport arrangements for patients who otherwise meet the referral criteria for treatment within an NTC facility. To support equity of access across patient groups, where NTC transport services are not available, alternative transport methods may be used (e.g. Hospital Ambulance Car Service, a volunteer service, ambulance or taxi). On all occasions the cost of transporting patients will be passed back to the purchaser (referring Board) for payment.

Patients should speak to their local health board about help with travel or accommodation costs to attend an appointment at an NTC and should follow the NHS Board travel expense policy requirements guidelines to make an expense claim.

In the specific case of NHS Grampian patients receiving treatment at NTC Highland:

Patient travel costs and the travel cost of a person accompanying them will be reimbursed. This is either at a cost per mile if they choose to drive or full reimbursement of public transport. If required by the patient, support can be provided by NHS Grampian’s Central Waiting Times Team to arrange transport on their behalf.

Accommodation is offered to the patient, and person accompanying the patient under reasonable circumstances, and would be arranged through NHS Grampian’s Central Waiting Times Team. Costs are either reimbursed to the patient or paid for directly by NHS Grampian (as is the case for Golden Jubilee Hospital).

Examples of reasonable circumstances

•if the appointment or admission time is early morning or late afternoon.

•if the patient requires an overnight or multiple nights’ stay at which point accommodation would be arranged for the person accompanying the patient.

•The patient or person accompanying them has medical conditions which would prevent travel to and back from location on same day.

If capacity at NTC Highland were to be allocated to other Boards outwith the local health board area, the responsibility for accommodation and transport would similarly fall upon the patient’s Board of Residence and be subject to that Boards’ procedures for cross-boundary patients.

The Scottish Government has worked collaboratively with partners, patients and third sector organisations in recent months to develop a ten year cancer strategy for Scotland.

Due to publish Spring 2023, the strategy will take a comprehensive approach to improving patient pathways, from prevention and diagnosis through to treatment and post-treatment care. It aims to improve cancer survival and provide excellent, equitably accessible, care across Scotland, including those affected by brain cancer.

A new earlier diagnosis vision will feature within the strategy and will include similar actions to those outlined in the Brain Tumour Charity’s report. This includes continuing to deliver our Detect Cancer Earlier Programme, working with primary care clinicians to ensure they have direct access to diagnostic tests and quality education sources; optimal cancer diagnostic pathways are designed and implemented across NHS Scotland; and public campaigns educate and empower those with possible symptoms to act early.

The Scottish Government is committed to ensuring fund accessibility as part of ongoing implementation. We met with Health Boards in summer 2022 to discuss the implementation of the fund and areas for improvement, including accessibility.

The Scottish Government can investigate complex cases in relation to future broadband connections delivered through Scottish Government funded programmes such as the Reaching 100% (R100) programme. Through our online checker at www.scotlandsuperfast.com , members of the public are able to check if their property will receive a connection through the R100 contracts or if it is eligible for a voucher worth up to £5,000 through our R100 Scottish Broadband Voucher Scheme (SBVS). There is an online enquiry form to contact the R100 team directly for additional information.

In cases where members of the public have issues related to connections being delivered by commercial suppliers, it falls upon Ofcom as the UK’s telecoms regulator to investigate any such matters: https://www.ofcom.org.uk/about-ofcom/contact-us .

The Scottish Government wants to ensure the quality, fairness and consistency of social care support provision regardless of where people live in Scotland. Framework guidance on National Eligibility Criteria and Waiting times for the Personal and Nursing Care of Older People was issued jointly by the Scottish Government and COSLA for use by local authorities on 28 September 2009.

Four eligibility categories - Critical, Substantial, Moderate and Low Risk are defined in the framework. In addition, the category of "No Risk" is used for people who are assessed as not coming under any of the four eligibility categories, and "Not available" is used when the eligibility category is not known. The eligibility criteria consider both the severity of the risks and the urgency for intervention to respond to the risks.

The national framework recognised that local authorities should set eligibility criteria that indicate what level of need they and their partners recognise as requiring services. In setting criteria, local authorities consider a range of factors including the overall level of resources available to meet need, the cost of service provision and ensuring equity in their service decisions. These criteria are not required by statute, but most local authorities have relied on them for the allocation of limited resources.

Eligibility criteria can be a barrier to accessing social care support. We want the focus to be on people getting the support they need when they need it, not on eligibility. The Scottish Government and COSLA are committed to "the overhaul of the current mechanism of eligibility criteria to ensure an approach to social care support that is based upon human rights and needs" (Joint Statement of Intent and Next Steps for Adult Social Care, December 2022), and are working together with partners and stakeholders on the development of alternative approaches.

Table 1 presents the latest available statistics on the total waiting list size for patients covered by the Treatment Time Guarantee (TTG) and the number of ongoing waits for treatment within an inpatient or day case setting at 31 December 2022, broken down by waiting times of over (a)two years (104 weeks), (b) two years and six months (130 weeks), and (c) three years (156 weeks) for an orthopaedic procedure.

Table 1 - Number of ongoing waits for an inpatient or day case admission for orthopaedics by length of wait in NHS Scotland, at 31 December 2022