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Social Security Scotland works closely with individuals and disability organisations to design it’s services. Every stage of the application process has been tested to ensure that Social Security Scotland are taking a human rights-based approach to what they do, as set out in Our Charter. This means treating everyone without discrimination and in line with their values. This includes finding processes that work and are inclusive and fully accessible.

Social Security Scotland is committed to delivering a social security system that is inclusive. They do this by carrying out user research and testing with people who have lived experience of the benefit system, people who communicate in different ways and relevant stakeholders across Scotland. This is to embed inclusive communications across the entirety of Social Security Scotland. Social Security Scotland work with these stakeholders to influence how they develop their services and processes.

Social Security Scotland clients understand information and express themselves in different ways. To accommodate this, Social Security Scotland provide different channels clients can use to contact them in a way that suits them. Social Security Scotland can make written communications available in different formats and languages such as Braille and Easy-Read. Social Security Scotland can also arrange for interpreters for clients who request that level of support as well as support for clients who are non-verbal.

Social Security Scotland provide in-person support to clients who need it when accessing their services at a place and time that suits them. Social Security Scotland have specially trained advisors based in every local council area across Scotland who can support clients with appointments at home, in local community venues or by telephone or video call.

Social Security Scotland is focused on continually reviewing and improving its services. People are encouraged to give feedback, whether this is positive or negative, through the official Social Security Scotland feedback process to capture the experiences of their clients.

The Charter, developed with clients, sets out a range of standards for their performance and each year they publish the Charter Measurement Framework to share how they are delivering against their Charter commitments.

The Local Delivery appointments process was developed using feedback from their clients and stakeholders. The service is client led with clients having full control over the type of appointment (home visit/outreach location/video/telephone), the time of the appointment and whether they feel they will need more than one appointment to complete the activity.

To ensure Scottish Security Scotland continue to deliver against the Charter, and meet the needs of their clients, they conduct regular surveys with their clients. These surveys cover all aspects of the service, including clients experience of appointments, whether the service meets their needs and where they can improve. This allows Social Security Scotland to continually review and adapt their service to meet the needs of their clients, regardless of their location or individual needs.

We welcome the publication of the UK Covid-19 Inquiry’s Module 1 report on pre-pandemic preparedness and resilience. A copy of the report is available online at Module 1 Report - UK Covid-19 Inquiry (covid19.public-inquiry.uk) .

The Scottish Government will carefully consider the Module 1 report and provide detailed responses to its recommendations in due course, within the timescales set out by the Chair.

Families across the country lost loved ones to the Covid-19 pandemic, and we offer our deepest sympathies to all those who have experienced pain and grief as a result. It is with their loss in mind that we continue our efforts to make effective, practical and measurable improvements in pandemic planning and preparedness.

The implementation of recommendations will require collaborative action with our counterparts across the four nations, and the Scottish Government is committed to working together, at all levels, in a way which allows us to best prevent, prepare for and respond to future whole system civil emergencies.

In parallel to the UK and Scottish Covid inquires, we have sought to identify key actions needed for the future. For example, the Standing Committee on Pandemic Preparedness was commissioned to provide advice on threat intelligence, assessment and response, priorities for research, ways to strengthen response infrastructure and priorities in relation to the Pandemic UK Risk Assessment. The Standing Committee’s final report is due this year.

As a direct result of lessons learned during the pandemic, the Scottish Risk Assessment (SRA) now presents a more generic pandemic scenario, reflecting a broader range of possible manifestations than previous iterations. The purpose of the SRA, alongside the UK national risk assessment, is to help the resilience community, at all levels, to understand and plan for the possible civil contingencies risks which Scotland may face. This includes how we can prepare for, respond to and mitigate the potential impacts of these risks, and recover from these events.

We recognise however, as set out in the Inquiry’s report, that there is further work to be done. It is important that we work together with communities, households and businesses to understand how we can make Scotland more resilient and support the most vulnerable in our society.

Social Security Scotland publishes official statistics for the number of payments for Young Carer Grant by Local Authority but not at constituency level. In the financial year 2023-24, Social Security Scotland made 280 payments totalling £99,217 to clients in the Fife Local Authority.

The Scottish Government published estimates of take-up rates for a number of devolved benefits in November 2023. Take-up rates are estimates of the number of people who are eligible for a benefit that receive it. The latest estimated take-up rate for Young Carer Grant in Scotland for 2022-23 is 75%. This figure is for Scotland nationally.

The latest take-up rate estimates and further detail on the methodology can be found at: Take-Up Rate Estimates - Take-up rates of Scottish benefits: November 2023 - gov.scot (www.gov.scot)

The latest statistics published for Young Carer Grant can be found at: Social Security Scotland - Young Carer Grant: high level statistics to 31 March 2024 .

Since launching in October 2019, 12,305 Young Carer Grant payments worth £4.0 million have been made to young carers in Scotland.

Social Security Scotland promotes Young Carer Grant in a targeted way, including by working in partnership with local carers centres in each local authority, encouraging young carers to apply. Social Security Scotland have also delivered multiple marketing campaigns across digital channels that young people engage with most - including a joint campaign with Young Scot.

When designing marketing campaigns, Social Security Scotland carry out primary research with eligible people. A series of focus groups and interviews with young carers has ensured the campaigns resonate with and reach those eligible for the payment.

Social Security Scotland also attends the Scottish Young Carers Festival, organised by the Carers Trust, to promote Young Carer Grant, talk to young carers about their experiences and encourage them to apply. To mark this year’s Young Carer Action Day, Social Security Scotland re-ran their digital Young Carer Grant campaign, including sharing a stakeholder toolkit with carer organisations, and worked with STV and a young carer on a broadcast feature.

This latest campaign activity helped drive the highest number of applications in a month since the payment launched - with 790 applications received from young carers in March alone this year. In the last financial year, over 3,700 young people received Young Carer Grant payments worth £1.4 million, almost 60% more than the year before.

The Scottish Government was liable for paying all compliant claims submitted by Lead Partners. The figure at 31 December 2023 was £73.7m.

No claims were paused to any Lead Partner who submitted a fully compliant and verifiable claim for payment.

The Scottish Government revised it procedures for the distribution of European structural and investment funds eight times over the period between 2014 and December 2023.

At no time were payments to those Lead Partners who submitted a fully compliant and verifiable claims paused. All audit findings were resolved with both programmes being successfully lifted from suspension by the European Commission.

The final European Regional Development Fund (ERDF) expenditure figures and reimbursements will not be known until the second half of 2025 when the figures will be published.