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I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

Registration service fees are set by the Registrar General for Scotland with the approval of the Scottish Ministers under The Registration Services (Fees, etc.) (Scotland) Regulations 2006.

Fees contained within the schedules were last amended in 2010 and 2022. These regulations provide instruction for the charges associated with accessing records through the Scotland’s People website.

The fees for inspecting, searching and issuing copies of any records transmitted to the Keeper of the Records of Scotland are set by the Court of Session with consent of Scottish Ministers under the Act of Sederunt (Fees in the National Archives of Scotland) 2005.

In 2022, the Registrar General for Scotland, with the approval of the Scottish Ministers, increased the fees payable for submission of a marriage notice and submission of a notice of a proposed civil partnership from £30 to £45 per party to the intended marriage or civil partnership.

All other statutory fees have remained unchanged since 2020.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS operates an information security governance and assurance structure aligned to ISO 27001 and HM Government security framework.

Personnel are vetted and undertake mandatory security and data protection training. NRS routinely uses data protection impact assessments to identify and address privacy risks. Regular IT Health Checks are completed and vulnerabilities remediated. Security event monitoring and alerting is in place. Risk management, asset controls and reporting processes are used to manage technology risk.

NRS has achieved Cyber Essentials Plus certification and accreditation as a data processing environment under the Digital Economy Act.

Scottish Government marketing and advertising spend is published each year and can be found at https://www.gov.scot/collections/marketing-spend/ including a breakdown by media type.

The Scottish Shape of Training Transition Group undertakes an annual review of medical training establishments (the number of established training places in each specialty) and makes subsequent recommendations to Scottish Ministers around the need to expand in order to meet increased service demand and future anticipated consultant need. This annual review process has led to year on year increases in additional training places being created across multiple different specialties since 2014, including 47 new specialty training places that will be created in 2025.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS formally surveys its customers (professionals and citizens) twice a year through the Customer Services Institute to benchmark customer satisfaction and customer effort. RoS uses the information provided to make improvements to RoS’s services. RoS consistently achieves customer satisfaction scores and customer effort scores that are significantly better than the public sector benchmark.

In addition, RoS adheres to the Scottish Approach to Service Design (https://www.gov.scot/publications/the-scottish-approach-to-service-design/) with activity including research sessions. Around 250 such sessions were held during the last year along with 20 live webinars for customers spanning 14 topics of customer/user interest.

RoS have a monthly accessibility clinic working alongside colleagues from the Scottish Government and regularly research with customers to ensure their services follow the web content accessibility guidelines, (wcag 2.2 www.w3.org/TR/WCAG22/ ).

RoS also maintains an effective network meeting regularly with key stakeholders including lenders, UK Finance, and The Law Society of Scotland’s Property Law Committee ensuring visibility and opportunity for lenders, solicitors and conveyancing professional bodies and individuals to contact them with questions, improvement suggestions or service delivery concerns.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament and Digital transformation and modernisation of the Registers of Scotland systems are the responsibility of the Keeper.

RoS is delivering a significant programme of digital transformation and modernisation. This has moved RoS’s registers to the cloud; enabled applications to be submitted digitally; and enabled customers to self-serve digital information from the registers; as well as significantly modernising the internal digital tools used by RoS to process applications.

The Scottish Government sets out the Digital Scotland Service Standards which RoS adheres to and RoS staff have taken part in training and development from the Scottish Government’s Digital Academy.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

The following operating costs figures are provided from RoS annual report and accounts (which can be accessed via the RoS website www.ros.gov.uk)

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

A programme of audit and other service based assurance reviews (including Digital Major Programme, Procurement, Cyber, Information management and archive assurance) are undertaken on a rolling basis across NRS services and functions with recommendations implemented to ensure efficient and effective delivery operations. The organisation also receives independent challenge through an Audit and Risk Committee comprised of Non-Executive Directors.

The Scottish Government has not had any conversations to date with the UK Government in relation to specific barriers to spectrum access for local and regional broadcasters, however we continue to engage with Ofcom, who has responsibility for allocating spectrum and assessing appropriate levels of local content, to press for a network of radio stations that ensure that Scotland’s needs across rural and urban areas are met.

We maintain a close interest in audience and stakeholder views on reception and spectrum allocation because of the implications for the level of service provided for audiences here and we meet regularly with representatives of Ofcom to urge them to consider how they might ensure that audiences in all parts of Scotland receive the best possible level of service.

Ofcom is reviewing public service media and the Scottish Government will be closely engaging with this and making representations on the importance of reducing any barriers for access to vital broadcasting services in Scotland, including community radio.

Fundamentally, we believe that broadcasting should be devolved so that the decisions that impact audiences and the creative industries in Scotland can be determined by the Scottish public through the Scottish Parliament.

The reach of radio across Scotland remains strong and the Scottish Government recognises that community radio plays a valuable role in the broadcasting ecosystem in reaching out to communities right across Scotland, including rural and island populations. Community radio provides a platform for diverse cultural outputs and for local voices and the Scottish Government is highly supportive of the role it has in promoting language and culture to those communities.

Output being produced across radio broadcasters contributes to the learning and use of the Gaelic language and it is a vital part of the fabric of what will serve and sustain the Gaelic speaking community in Scotland. We therefore continue to make the case to the UK Government and Ofcom of the importance of greater support for indigenous languages across all aspects of the broadcasting ecosystem.

MG ALBA has on occasions supported and encouraged Gaelic input into local and community radio and will continue to do so. SG has also supported Frieda Morrison, presenter and producer of Scots radio and with her distinct Doric programmes. Also, Isles FM, located in Stornoway broadcasts in English and Gaelic for local audiences.