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The Service commissioned an independent Demand and Capacity Review in 2017. Funding has since been approved on a phased basis, with the third phase of the review scheduled to be concluded and changes implemented by November 2022.

The NHS complaints procedure does not provide for financial compensation. 

Public Health Scotland produce an annual statistical release with links to each NHS Board Annual Complaints and Feedback reports. All data prior to 2010 has been archived to the National Records of Scotland web archive.

The information available on service user complaints, including complaints upheld can be accessed from the following links;

Links to NHS Complaints Data

2020/21 - Annual report on NHS complaints - 2020 to 2021 - Annual report on complaints - Publications - Public Health Scotland

2019/20 - Annual report on complaints - 2019/20 - Annual report on complaints - Publications - Public Health Scotland

2018/19 - Quality Indicators | NHS Complaints Statistics | Health Topics | ISD Scotland

2017/18 - Quality Indicators | NHS Complaints Statistics | Health Topics | ISD Scotland

2016/17 - 2017-10-03-Complaints-Report.pdf (isdscotland.org)

2015/16 - 2016-10-04-Complaints-Report.pdf (isdscotland.org)  

2014/15 - 2015-09-29-Complaints-Report.pdf (isdscotland.org)

2013/14 - 2014-11-25-complaints-Summary.pdf (isdscotland.org)

2012/13 - 2013-09-24-Complaints-Report.pdf (isdscotland.org)

2011/12 - 2012-09-25-Complaints-Summary.pdf (isdscotland.org)

2010/11 - 2011-10-25-Complaints-Report.pdf (isdscotland.org)

This is a matter for individual Health Boards. We do not hold this information centrally.

All of the £375 million identified by the Scottish Government to provide businesses with support has now been allocated, including underspend from some of the funds, where business demand has been less than initially forecast.

I wrote to all MSPs in January to provide an update on how the initial £276 million of the £375 million Omicron business support package had been allocated.

On 10 February, I set out how a further £39.5 million of the funding package would be allocated, and on 21 Feb we announced the £80m Covid Economic Recovery Fund for local authorities to support local economies and cities recover from the pandemic.

As with all our previous business support funding, we are publishing management information on the funding paid out to businesses from this support package on a weekly basis.

The information requested is not collected or held centrally by the Scottish Government and would require to be obtained from Health Boards.

The Out of Hospital Cardiac Arrest (OHCA) Strategy 2021 to 2026 , recognises the importance of defibrillation within the chain of survival. The strategy outlines a number of actions to ensure that Public Access Defibrillators (PADs) are mapped, maintained and accessible to the public.

If a PAD is stored in a secure, passcode-protected cabinet and is registered on the National Defibrillator Network (The Circuit), the security code to access the PAD cabinet will be held by the Scottish Ambulance Service (SAS). This security code will be verbally provided to any member of the public that requires access to the cabinet. The code is not texted or transmitted to the caller’s mobile device.

In the event that the mobile network is down, as a consequence of poor weather conditions, and a member of the public requires access to a locked PAD cabinet, they should endeavour to contact the Scottish Ambulance Service via an available landline or public telephone.

We would recommend that defibrillator guardians follow the advice of the Resuscitation Council of the UK (RCUK) and consider placing their defibrillators in an unlocked cabinet in order to make them as accessible as possible. Further information is available at: https://www.resus.org.uk/about-us/news-and-events/consensus-statement-aed-cabinets.

I refer the member to the answer to question S6W-06508 on 28 February 2022. All answers to written parliamentary questions are available on the Parliament's website, the search facility for which can be found at: https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

I refer the member to the answers to question S6W-06508 on 28 February 2022. All answers to written parliamentary questions are available on the Parliament's website, the search facility for which can be found at: https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .