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The Key Performance Indicators (KPI) used in monitoring the performance of VoiceAbility are provided below:

The application fee for Minimal Asset Process bankruptcy was removed from 6 February 2023.

Social Security Scotland directly employed 3,976 staff (headcount) as at December 2022. There were 3,566 directly employed staff who work in Social Security Scotland's central buildings in Dundee and Glasgow.

Social Security Scotland has adopted hybrid working in its central buildings. All colleagues based in Dundee and Glasgow are expected to spend part of their working week in an office.

The Scottish Government is not looking to revise the GP contract to affect the ability of GP practices to charge for voluntary completion of Debt and Mental Health Evidence Forms in Scotland. This is not work that could be considered covered by general medical services funding so if GP practices are not permitted to charge, there is a risk they will not carry out the work when requested.

Social Security Scotland operates three buildings, forming its headquarters in Dundee: Agnes Husband House, Enterprise House and a part of Dundee House. Social Security Scotland analysis has determined that estates capacity could be reduced, providing a saving to the public purse while continuing to meet the employment commitment made to the city of Dundee.

On this basis, the decision was made to not renew the Occupation Agreement with Dundee City Council for space at Dundee House. From 31 May 2023 Social Security Scotland will occupy Agnes Husband House and Enterprise House. There are currently no plans to reduce the estate further in Dundee.

The Scottish Government has no plans to reduce the period that a person must wait before reapplying for a Minimal Asset Process (MAP) bankruptcy. We have made significant changes to MAP eligibility criteria recently, removing the application fee, removing the minimum debt threshold, and increasing the maximum debt level to £25,000. It is important to assess the impact of these changes before considering further reform.

Council Tax is a local tax, and each council is financially and administratively accountable to their electorate.

However, we recognise the desirability of the best practice in council tax collection being adopted by all local authorities. I therefore raised the issue of Council Tax Debt and Recovery, including highlighting the recommendations of the Improvement Service and Stepchange Scotland’s May 2022 report on Collaborative Council Tax Collection, with the COSLA President, Vice President and Resources Spokesperson at a meeting of the ‘Joint Working Group on Sourcing of Local Government Funding and Council Tax Reform’, on 22 March 2023.

The Scottish Government are working with COSLA through the ‘Joint Working Group on Sources of Local Government Funding and Council Tax Reform’ to encourage the adoption of best practice on debt collection and advice.

Additionally, the Scottish Government promotes the take-up of the Council Tax Reduction (CTR) scheme, as part of Citizens Advice Scotland's Money Talk Team service, which offers free, confidential and holistic advice – from debt advice, benefit take up and council tax reduction, to switching utility providers and reducing household energy costs.

As of January 2023, there were around 319,000 people in Scotland receiving Personal Independence Payment according to the Department for Work and Pensions.

Case transfer is a joint programme with the Department for Work and Pensions. We are relying on DWP to provide us with the right information at the right time and our top priority is maintaining a transfer that is both safe and secure. We continue to aim to complete case transfer for all people in Scotland who receive disability and carer benefits by the end of 2025.

The Scottish Government’s ambition, shared with COSLA, is for a trauma-informed workforce and services across Scotland. Since 2018, we have invested over £6 million in a National Trauma Training Programme, which provides freely available, evidence-based trauma training resources developed by NHS Education for Scotland (NES) and informed by experts by experience.

A trauma-informed approach has been incorporated into all learning plans for Social Security Scotland colleagues including recoveries officers. In addition to this, all recoveries officers undertake bespoke learning on understanding the potential impact of bereavement and having sensitive conversations. Specialist training in relation to vulnerability and debt collection has also been commissioned from Money Advice Scotland.