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Savings in carbon emissions from replacement of Diesel Multiple Unit (DMU) rolling stock are calculated using emission rates from the DfT’s TAG Databook A3.3 (November 2021). This is undertaken when each individual project or line of route reaches the Outline Business Case stage of development.

The Scottish Government’s leadership in support for rail freight is outlined in our rail freight strategy and put into practice with significant investment and a first of a kind regulatory growth target. Our £25 million ring-fenced fund for rail freight for the period 2019-24 is unique to Scotland and we continue to offer Freight Facilities Grants unlike some other parts of the UK. These funding opportunities are generating private investment in rail freight facilities and unlocking opportunities for rail freight across the country.

Our rolling programme of efficient electrification, detailed in the Rail Decarbonisation Action Plan, will also encourage and facilitate modal shift to rail freight as it brings significant environmental benefits, improves connectivity and creates additional capacity supporting the key role rail freight has to play in helping us achieve our transport emission targets.

As committed to within our Heat in Buildings Strategy, work is currently underway to develop a new Heat in Buildings Public Engagement Strategy, to be published in early 2023.

This will build on the broader approach to public engagement on climate change that we published last year, and will aim to:

• Increase understanding of the changes we need to see in how we heat our homes and buildings, and why;
• Raise the profile of energy efficiency and net zero carbon heating options so that people are aware of the benefits and begin to see them as a positive choice; and
• Raise awareness of advice and support services to maximise uptake of the help available.

The strategy will to set out a range of activities for public engagement that will be implemented over the transition to zero emissions heating, including: national marketing campaigns; education initiatives; a social research programme; and public participation in policy and delivery programme design, to ensure the needs of different (domestic and non-domestic) groups are considered. This reflects our commitment to supporting a just and fair transition.

To inform development of the strategy, this autumn we will undertake a Call for Evidence. Alongside publication of the strategy, next year we will launch a national conversation and campaign on heat decarbonisation, working with a range of practitioners, consumer organisations and others across Scotland to increase awareness of the heat transition with different audiences over the coming months. Early focus will be on building readiness for change amongst a wide cross-section of society ahead of the introduction of proposed regulations. We will also launch a national marketing campaign this autumn to promote awareness of our free and impartial advice and support services – Home Energy Scotland and Warmer Homes Scotland.

Unlocking investment in the supply chain to build skills for zero emissions heating and energy efficiency must start with a clear demand for products and services. Our investment of at least £1.8 billion and the proposed regulatory framework for zero emissions heat and energy efficiency, as outlined in the Heat in Buildings Strategy, will strengthen demand and support an increase in jobs and skilled workers. The Climate Emergency Skills Action Plan (CESAP) is central in defining our ambitions to create a future workforce that can support our transition to a net zero economy and Skills Development Scotland have recently established a new Heat Decarbonisation Subgroup to work with industry to develop new targeted skills support, bolster training capacity and establish new skills pathways for entrants to the sector.

As set out in our recently published "Heat in Buildings - Quality Assurance Policy Statement", we believe in setting a high standard for installers of home energy measures and those providing advice to homeowners. We will adopt the principles of the PAS2030/35 British Standard for retrofit works funded under Scottish Government Programmes, and we are using the Microgeneration Certification Scheme as the standard for any microgeneration technologies.

Both MCS and PAS2030/2035 set requirements in terms of the core competencies and qualifications required to carry out work. We have worked extensively with the Scottish supply chain and sector skills bodies to ensure there is clarity on the minimum Scottish Qualifications required under these schemes and we have published our position in the "Energy efficiency, zero emissions and low carbon heating systems, microgeneration and heat networks - Installer Skills Matrix".

We are also currently considering how to build upon the successful projects delivered through our National Transition Training Fund which has provided over £1.3m in support for relevant zero emissions heat and energy efficiency training since October 2020. We will publish further detail on our plans in the forthcoming Heat in Buildings Supply Chain Delivery Plan.

The number of passenger complaints received by ScotRail, through their official complaints process, is set out on the table below for the period 1 and 30 June 2022. The complaints may involve incidents that occurred before 1 June 2022.

The average recorded number of complaints per period for previous years is as follows:-

2019-2020 - 1,664 complaints

2018-2019 - 2,064 complaints

The figure for 1 April to 30 April 2022 is 1,144. The figure of 1,493 complaints for June 2022 is higher than April 2022 as during May and June 2022 several services were impacted due to driver shortages and the subsequent temporary timetable that was introduced on 23 May 2022. The temporary timetable that was in place until 20 July 2022 aimed to provide the best possible service to as many passengers as possible with the available resources.

ScotRail do not record staff complaints and therefore the information is not available.

The number of passenger complaints received by ScotRail, through their official complaints process, is set out in the following table for the period 1 and 31 May 2022. The complaints may involve incidents that occurred before 1 May 2022.

The average recorded number of complaints per period for previous years is as follows:-

2019-2020 - 1,664 complaints

2018-2019 - 2,064 complaints

The figure for 1 April to 30 April 2022 is 1,144. The figure of 2,006 complaints for May 2022 is higher than April 2022 as this May period was when several services were impacted due to driver shortages and the subsequent temporary timetable that was introduced on 23 May 2022. The temporary timetable that was in place until 20 July 2022 aimed to provide the best possible service to as many passengers as possible with the available resources.

ScotRail do not record staff complaints and therefore the information is not available.

I refer the member to the answer to question S6W-09455 on 27 July 2022 . All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

According to the latest published statistics (April 2022) there were 2953 electric vehicle charge points in Scotland at this time. This figure includes 2257 from ChargePlace Scotland, Scotland’s publicly funded electric vehicle charging network.

The replacement of train fleets in Scotland, including the HSTs, is aligned with the phases of the Decarbonisation Action Plan, a link to which is provided here:- Rail Services Decarbonisation Action Plan | Transport Scotland

This timescale is of course subject to continuous review in line with delivering the decarbonisation of the rail network in Scotland affordably and practicably and any other relevant developments, including recommendations arising from the Steering Groups considering the recommendations of, and subsequent analysis from the recent RAIB report into the Carmont accident.

The Scottish Government has not allocated any money towards bidding to host the Eurovision song contest in 2023.

Hosting Eurovision 2023 would be a great honour for any country, and we look forward to seeing how plans for next year’s contest develop.