Seòmar agus comataidhean

Our new social security system is being designed with people, not for them.

We are carrying out ongoing user research and we have also conducted research through our Experience Panel of people with lived experience of social security. A report on this research will be published in November 2018.

Social Security Scotland internal guidance on language is taking account of the emerging findings. This includes the use of the word ‘benefit’, which people have told us is the most widely and easily understood term for a form of social security assistance.

The Social Security Directorate spent £5.2 million in 2017-18 and has spent £9.6 million to date in 2018-19 on goods and services from the private sector.

Social Security Scotland was formally established as an executive agency of the Scottish Government on 1 September 2018. It has not yet made any payments to private sector suppliers for goods and services but expects to do so in 2018-19.

The Social Security Directorate and Social Security Scotland utilise a range of private sector suppliers. The Scottish Government regularly publishes the detail of all expenditure over £25,000, this includes details of the nature of the expenditure and the supplier for the Social Security Directorate. Social Security Scotland will also publish reports to provide transparency of expenditure over £25,000.

Accessibility and mobility access both to the interim buildings was a key criteria in arriving at the interim headquarters in Dundee and the office in Glasgow. A crucial component of this analysis was the accessibility of these buildings. The accessibility component considered the buildings themselves and their surrounding environments.

At the event held on 11 September, we had the opportunity to engage with a range of interested suppliers in order to help inform the service design procurement going forward.

The intended outcome is that the event will generate competition for the tender process and that any feedback received will be considered when refining the requirements prior to commencing a tender exercise.

The documents cited are subject to a non-disclosure agreement as they contain sensitive information that is not yet in the public domain.

The register of those attending the event is attached below.

Social Security Scotland’s interim headquarters at Dundee House in Dundee and the Glasgow office at 220 High Street are both situated close to main bus routes and mainline rail stations.

Proximity to public transport links, frequency and volume of services and the availability of ground floor public spaces were key criterion in the analytical process which rated the shortlisted buildings in each city.

The interim Headquarters in Dundee and Glasgow office are fully compliant with Equalities Act legislation.

We intend to publish this as supplementary information with the Invitation to Tender (ITT) which, as it stands, will be issued to suppliers registered on the Scottish Governments Dynamic Purchasing System (DPS) Lot 1 – Digital Outcomes.

We are carrying out ongoing user research and we have also conducted research through our Experience Panel of people with lived experience of social security. A report on this research will be published in November 2018.

Both the Social Security Directorate and Social Security Scotland internal guidance on language is taking account of the emerging findings. These findings include feedback that ‘benefits’ is the most widely and easily understood term for a form of social security assistance and the word ‘client’ is the preferred word for someone in receipt of a benefit.