- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government what it estimates the cost per check will be for its Financial Health Check service.
Answer
The duration and cost of each check will vary depending on the issues a client wishes to cover. We estimate the cost of a full check to be approximately £100.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government whether the £3.3 million funding for its Financial Health Check service is performance-linked, and what the criteria are that must be met in order for funding to be released.
Answer
This is a two year project with funding for year two subject to a successful evaluation of year one.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government what the key performance indicators are for its Financial Health Check service being delivered by Citizens Advice Scotland.
Answer
The key performance indicators are:
- Number of clients accessing the service
- Profile of clients
- Client financial gain
- Client satisfaction
- Client financial confidence
- Improved mental health as a result of the check.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government how many people have had a financial health check conducted (a) centrally by telephone and (b) locally in a citizens advice bureau.
Answer
I refer the member to the answer to question S5W-20746 on 15 January 2019. All answers to written parliamentary questions are available on the Parliament's website, the search facility for which can be found at http://www.parliament.scot/parliamentarybusiness/28877.aspx .
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government how many (a) members of staff and (b) volunteers it expects Citizens Advice Scotland to commit to the delivery of the Financial Health Check service.
Answer
To deliver the Financial Health Check service Citizens Advice Scotland (CAS) has employed 5.5 FTE staff:
- 1 Project Manager
- 1.5 x Co-ordinator
- 2 x Administrator
- 1 IT support
CAS has also committed additional staff support from its Senior Management Team, Communications, Marketing and Quality Assurance.
In addition, 12 telephony advisers have been employed by local Citizens Advice Bureaux (CAB) to provide the national telephony support.
We do not yet hold final information on the number of local CAB staff and volunteers providing the face to face support.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government what information (a) it and (b) Citizens Advice Scotland has published on the Financial Health Check service, in addition to its press release of 2 November 2018.
Answer
The Scottish Government has published information on the Financial Health Check service on the money matters section of our Parent Club website: https://www.parentclub.scot/articles/financial-health-check ; in our recently published second annual progress report on the Fairer Scotland Action Plan: https://www.gov.scot/publications/fairer-scotland-action-plan-progress-report-2018/ and on our my.gov website https://www.mygov.scot/benefits-support/ .
We do not hold information on the publications made by Citizens Advice Scotland.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government what the verified financial gain (VFG) of its Financial Health Check service is to date, and what the target VFG gain is for (a) 2018-19 and (b) 2019-20.
Answer
Client financial gain is one of the six key performance indicators for the service. Citizens Advice Scotland and Citizen Advice Bureaux record a financial gain for a client once they can confirm the client has been awarded a benefit and/or service. We do not hold information on the verified financial gain (VFG) to date. No VFG targets have been set as part of this project.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government what the minimum level of service is for the Financial Health Check service agreed with Citizens Advice Scotland.
Answer
The Financial Health Check service is expected to provide income maximisation support for an additional 15,000 clients each year.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Tuesday, 18 December 2018
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Current Status:
Answered by Shirley-Anne Somerville on 15 January 2019
To ask the Scottish Government how many Social Security Scotland staff are based at (a) Dundee House, Dundee, (b) High Street, Glasgow, (c) Victoria Quay, Edinburgh, (d) St Andrew's House, Edinburgh, (e) Atlantic Quay, Glasgow and (f) other (i) Social Security Scotland and (ii) Scottish Government premises.
Answer
The Scottish social security system will be directly delivered by Social Security Scotland, through a local presence providing face-to-face advice, supported by administrative functions in our Dundee headquarters and Glasgow.
Location | Number of staff |
Dundee House, Dundee (HQ) | 141 |
High Street, Glasgow | 108 |
Atlantic Quay, Glasgow | 4 |
Victoria Quay, Edinburgh | 2 |
Courtyard Falkirk | 2 |
Kilwinning | 1 |
Saughton House, Edinburgh | 1 |
Stornoway | 1 |
Nineteen Local Delivery Relationship Leads have been recruited and will now start detailed planning for how the service will be delivered in each local area. This service will launch when it is required for devolved benefits.
The Local Delivery Relationship Leads have initially been based in existing Scottish Government offices from which they will design the service.
Social Security Scotland will build up a network of locally based staff supporting people to apply for benefits across all 32 local authorities.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Wednesday, 09 January 2019
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Current Status:
Taken in the Chamber on 17 January 2019
To ask the Scottish Government what its response is to statistics stating that eligible pensioners in Motherwell and Airdrie received double the number of cold weather payments as those in Bellshill and Coatbridge in 2017-18.
Answer
Taken in the Chamber on 17 January 2019