Questions and answers

Question reference: S3W-11395

Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 27 March 2008
Current Status: Answered by Nicola Sturgeon on 18 April 2008

To ask the Scottish Executive what the average response time was for emergency ambulance call-outs in each year since 1997, also broken down by Scottish Ambulance Service division.

The following table gives details of the average response time for emergency call-outs in each year since 2003-04 broken down by Scottish Ambulance Service Division. 2003-04 was the first year during which priority-based dispatch was fully operational; figures for the earlier years are not comparable.

SAS Division	2003-04	2004-05	2005-06	2006-07	2007-08
East Central	8.43	8.16	7.97	8.77	8.50
North and West	9.06	9.51	9.71	9.21	8.89
North East	8.27	7.59	7.37	7.45	7.12
South East	8.21	8.13	7.96	8.92	8.53
South West	9.71	9.18	8.70	8.54	8.22
West Central	8.93	9.21	8.93	9.48	7.89
Scotland*	8.6	8.6	8.4	8.9	8.2

Information provided by the Scottish Ambulance Service.

Note: *Figure covers mainland Scotland only “ Orkney, Shetland and Western Isles not subject to the same performance measures.

Question reference: S3W-11265

Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 25 March 2008
Current Status: Answered by Nicola Sturgeon on 18 April 2008

To ask the Scottish Executive how many registered organ donors there have been in each year since 1999.

Numbers on the organ donor register at the end of each year are as follows:

	Year End
Country	1999	2000	2001	2002	2003
England	3,951,466	5,781,002	6,802,302	7,749,727	8,505,695
Northern Ireland	136,391	140,431	147,698	154,655	218,189
Scotland	426,944	641,016	743,293	861,670	993,534
Wales	331,465	421,794	477,152	520,904	566,737
Total (UK)	4,846,266	6,984,243	8,170,445	9,286,956	10,284,155

	Year End
Country	2004	2005	2006	2007
England	9,375,895	10,306,342	11,313,654	12,174,756
Northern Ireland	258,825	304,744	352,197	393,513
Scotland	1,116,472	1,224,440	1,376,563	1,500,743
Wales	608,133	655,371	716,027	762,327
Total (UK)	11,359,325	12,490,897	13,758,441	14,831,339

Source: UK Transplant.

Question reference: S3W-11267

Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 25 March 2008
Current Status: Answered by Stewart Stevenson on 17 April 2008

To ask the Scottish Executive on how many occasions in the last year CalMac ferries between Gourock and Dunoon were (a) cancelled but excluded from the route’s reliability figures, (b) cancelled and included in the route’s reliability figures, (c) delayed but excluded from the route’s punctuality figures and (d) delayed and included in the route’s reliability figures.

CalMac Ferries Ltd has provided the following figures relating to the year ending 29 February 2008:

(a) Sailings cancelled but excluded from the route''s reliability figures “ 99.

(b) Sailings cancelled and included in the route''s reliability figures “ 292.

(c) Sailings delayed but excluded from the route''s punctuality figures “ 85.

(d) Sailings delayed and included in the route''s punctuality figures “ 106.

The sailings which are included in the reliability and punctuality figures are those sailings where the operator is entitled to relief for factors beyond its control, such as adverse weather.

Question reference: S3W-11268

Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 25 March 2008
Current Status: Answered by Stewart Stevenson on 17 April 2008

To ask the Scottish Executive on how many occasions in the last year CalMac ferries between Largs and Cumbrae were (a) cancelled but excluded from the route’s reliability figures, (b) cancelled and included in the route’s reliability figures, (c) delayed but excluded from the route’s punctuality figures and (d) delayed and included in the route’s reliability figures.

CalMac Ferries Ltd has provided the following figures relating to the year ending 29 February 2008:

(a) Sailings cancelled but excluded from the route''s reliability figures “ 82.

(b) Sailings cancelled and included in the route''s reliability figures “ 224.

(c) Sailings delayed but excluded from the route''s punctuality figures “ 123

(d) Sailings delayed and included in the route''s punctuality figures “ 1,205.

The sailings which are included in the reliability and punctuality figures are those sailings where the operator is entitled to relief for factors beyond its control, such as adverse weather.

Question reference: S3W-11532

Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
Date lodged: Wednesday, 02 April 2008
Current Status: Answered by Kenny MacAskill on 17 April 2008

To ask the Scottish Executive how many people under 18 years of age have been cautioned for drinking alcohol in a public place in each year since 1997, broken down by local authority.

Local authorities have the power to make byelaws to prohibit drinking in designated public places under provisions contained in the Local Government (Scotland) Act 1973, subject to confirmation by the Scottish ministers. To date, 31 local authorities across Scotland have byelaws in place, covering over 480 towns and villages, and the built up areas of Glasgow and Edinburgh.

The recorded crime statistics record the number of times that these byelaws have been breached. The data is based on an aggregate return, and so details of individual crimes, such as the age of the perpetrator are not available.

Detected Breaches of Byelaws which Prohibit Drinking in Designated Public Places, by Force Area from 1997-98 to 2006-07

Police Force	1997-98	1998-99	1999-2000	2000-01	2001-02
Central	93	222	293	330	544
Dumfries and Galloway	0	0	0	7	9
Fife	0	161	151	253	445
Grampian	0	18	16	0	0
Lothian and Borders	52	80	44	80	186
Northern	33	96	37	31	185
Strathclyde	9,665	8,639	7,804	10,952	13,227
Tayside	44	28	124	124	161
All Scotland	9,887	9,244	8,469	11,777	14,757

Police Force	2002-03	2003-04	2004-05	2005-06	2006-07
Central	370	309	342	477	531
Dumfries and Galloway	15	29	56	22	113
Fife	385	347	810	916	701
Grampian	71	141	252	304	448
Lothian and Borders	95	110	195	205	216
Northern	239	128	208	86	210
Strathclyde	16,582	19,967	20,027	22,780	24,001
Tayside	162	316	347	528	618
All Scotland	17,919	21,347	22,237	25,318	26,838

Please note, because the byelaws have been introduced in different areas at different times, year on year comparisons cannot be made.

Question reference: S3W-11534

Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
Date lodged: Wednesday, 02 April 2008
Current Status: Answered by Maureen Watt on 15 April 2008

To ask the Scottish Executive whether it will publish the number of physical attacks by pupils on pupils in each year since 1997, broken down by local authority.

Question reference: S3W-11099

Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 18 March 2008
Current Status: Answered by Nicola Sturgeon on 14 April 2008

To ask the Scottish Executive whether it will publish the number of cases in which the NHS has been guilty of clinical negligence in each year since 1997, providing details of compensation paid out in each year both nationally and by NHS board.

The following tables detail the numbers of clinical negligence cases that settled in the financial years 1996-97 to 2006-07.

Health Board	1996-97	1997-98	1998-99	1999-2000	2000-01
Ayrshire and Arran	15	6	6	5	11
Argyll and Clyde	30	13	14	13	14
Borders	0	0	2	2	2
Dumfries and Galloway	4	2	8	7	2
Fife	14	10	9	8	12
Forth Valley	11	11	9	6	15
Grampian	11	13	8	11	19
Greater Glasgow	22	32	48	43	42
Highland	2	9	5	6	6
Lanarkshire	15	9	10	8	10
Lothian	31	11	24	29	23
Orkney	0	0	0	0	0
Shetland	2	2	0	2	2
Tayside	12	20	10	14	16
Western Isles	1	0	0	1	2
State Hospital	0	1	0	0	0
Management Executive	0	0	0	0	0
Common Services Agency	0	0	1	1	0
Scottish Ambulance Service	0	0	0	0	0
Totals	170	138	154	156	176

Health Board	2001-02	2002-03	2003-04	2004-05	2005-06
Ayrshire and Arran	10	12	8	9	8
Argyll and Clyde	14	13	13	13	14
Borders	1	3	1	5	5
Dumfries and Galloway	10	10	9	7	11
Fife	9	8	16	12	10
Forth Valley	9	9	11	12	7
Grampian	17	13	11	11	18
Greater Glasgow	37	45	40	45	43
Highland	11	7	5	5	6
Lanarkshire	8	22	14	19	14
Lothian	23	26	20	21	25
Orkney	1	0	0	1	1
Shetland	3	25	6	1	0
Tayside	10	13	19	20	14
Western Isles	2	1	0	1	0
State Hospital	0	0	0	0	0
Management Executive	0	0	1	3	5
Common Services Agency	0	0	1	1	0
Scottish Ambulance Service	1	0	0	0	1
Totals	166	207	175	186	182

Health Board	2006-07
Ayrshire and Arran	5
Argyll and Clyde	1
Borders	2
Dumfries and Galloway	5
Fife	9
Forth Valley	13
Grampian	9
Greater Glasgow	38
Highland	2
Lanarkshire	19
Lothian	19
Orkney	0
Shetland	2
Tayside	10
Western Isles	0
State Hospital	0
Management Executive	65
Common Services Agency	0
Scottish Ambulance Service	0
Totals	199

The figures for the Management Executive relate to claims that were funded centrally by the Scottish Executive.

Details of the sums paid out as a result of these claims are given in the tables below.

Health Board	1996-97 (£)	1997-98 (£)	1998-99 (£)	1999-2000 (£)
Argyll and Clyde	419,658	664,445	1,813,659	98,228
Ayrshire and Arran	306,200	32,000	191,630	40,000
Borders	0	0	30,000	69,500
Dumfries and Galloway	132,826	63,000	96,122	133,614
Fife	82,293	106,313	71,588	95,900
Forth Valley	1,067,005	208,750	27,300	27,865
Grampian	277,462	64,900	59,280	405,383
Greater Glasgow	1,037,783	1,273,310	832,731	498,734
Highland	9,600	415,200	55,500	266,345
Lanarkshire	90,872	78,650	84,300	99,698
Lothian	380,967	270,109	1,412,009	698,103
Orkney	0	0	0	0
Shetland	14,340	57,702	0	2,664
Tayside	161,322	211,169	160,182	250,500
Western Isles	65,000	0	0	30,000
State Hospital	0	1,000	0	0
Management Executive	0	0	0	0
Common Services Agency	0	0	8,000	82,000
Scottish Ambulance Service	0	0	0	0
Totals	4,045,328	3,446,548	4,842,301	2,798,534

Health Board	2000-01 (£)	2001-02 (£)	2002-03 (£)	2003-04 (£)
Argyll and Clyde	91,550	265,519	1,646,830	270,041
Ayrshire and Arran	158,263	828,865	671,399	230,561
Borders	12,500	5,000	20,110	13,650
Dumfries and Galloway	407,500	701,116	362,019	219,097
Fife	276,005	46,416	123,346	492,449
Forth Valley	434,007	292,525	117,954	2,518,400
Grampian	190,655	176,250	77,250	195,063
Greater Glasgow	982,284	2,894,857	2,970,119	1,477,009
Highland	40,600	220,276	182,581	1,319,464
Lanarkshire	746,336	51,480	406,282	569,846
Lothian	242,962	838,057	1,933,643	879,507
Orkney	0	5,500	0	0
Shetland	5,150	7,700	78,345	10,200
Tayside	1,925,552	138,354	98,150	105,163
Western Isles	104,990	5,500	2,500	0
State Hospital	0	0	0	0
Management Executive	0	0	0	5,000
Common Services Agency	0	0	0	50,000
Scottish Ambulance Service	0	0	3,000	0
Totals	5,618,354	6,477,415	8,693,528	8,355,450

Health Board	2004-05 (£)	2005-06 (£)	2006-07 (£)
Argyll and Clyde	1,219,641	173,008	27,500
Ayrshire and Arran	234,702	152,750	31,000
Borders	157,580	91,042	315,739
Dumfries and Galloway	116,027	198,171	103,853
Fife	364,306	106,000	153,802
Forth Valley	553,359	288,023	4,356,183
Grampian	912,877	413,811	195,238
Greater Glasgow	1,258,443	3,510,983	5,358,963
Highland	159,490	1,807,122	2,459,120
Lanarkshire	282,778	239,500	457,415
Lothian	442,323	58,747	7,192,974
Orkney	29,120	6,332	0
Shetland	2,000	0	29,000
Tayside	2,460,005	603,380	426,289
Western Isles	1,500	0	0
State Hospital	0	0	0
Management Executive	39,000	58,000	327,500
Common Services Agency	10,000	0	0
Scottish Ambulance Service	0	500	0
Totals	8,243,151	7,707,369	21,434,576

Question reference: S3W-11094

Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 18 March 2008
Current Status: Answered by Nicola Sturgeon on 14 April 2008

To ask the Scottish Executive how many complaints have been registered in relation to NHS 24 in each year since its inception, also broken down by NHS board area.

The following table gives details of the numbers of complaints made to NHS 24 since 2004-05, the first year that NHS 24 was fully operational across Scotland. These may relate solely to NHS 24 or may concern NHS 24 and the services provided by NHS partners. The information is not available broken down by NHS board area.

Year	Total Call Demand	Complaints Received
2004-05	1,353,533	378
2005-06	1,509,387	281
2006-07	1,462,539	194
2007-08*	1,230,802	138

Information supplied by NHS 24.

Note: *Up to February 2008.

Question reference: S3W-11096

Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 18 March 2008
Current Status: Answered by Nicola Sturgeon on 14 April 2008

To ask the Scottish Executive whether it will publish the number of cases in which NHS 24 has been found guilty of clinical negligence in each year since 1999, providing details of compensation paid out in each year, and also breaking the figures down by NHS board area.

Question reference: S3W-11095

Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 18 March 2008
Current Status: Answered by Nicola Sturgeon on 14 April 2008

To ask the Scottish Executive what steps it is taking to measure satisfaction rates of NHS 24 users.

Since 2004 NHS 24 has undertaken regular six-monthly patient surveys involving 1,200 randomly selected patients. Respondents are asked a short series of questions about their experience of the service and the return rate is between 25% and 30%. The overall satisfaction rating has been between 86% and 90%.

In addition, in August 2007, Audit Scotland published its report Primary Care out-of-hours services which showed that satisfaction amongst users of NHS 24 and out-of-hours services is high, with 85% of those surveyed indicating that overall they were satisfied with the service they received.

Seòmar agus comataidhean