To ask the Scottish Executive what the additional costs would be of devolving the functions of NHS 24 to territorial NHS boards.
The Scottish Government has no plans to devolve the functions of NHS 24 to territorial NHS boards. On that basis, such costing information is not held.
However, the Scottish Government is committed to the development of local NHS 24 services across Scotland in support of its national infrastructure. In addition to the three regional centres (Clydebank in the West, South Queensferry in the East, and Aberdeen in the North), five local centres in Inverness, Dundee, East Kilbride, Kilmarnock and Dumfries were established in late 2005. The aim was to build NHS 24 capacity, aid the recruitment of specialist nurses and improve the performance of the NHS 24 service. These centres supported the development of closer strategic relationships with the host territorial health boards. They also delivered increased positive partner feedback as well as patient satisfaction from local board areas through improved service delivery. They have afforded the opportunity for flexible working and improved work life balance for the nursing workforce within those localities.
All these sites have resilient telephony and IT links and operate as part of an integrated national network. The telephony design is aimed at ensuring patient calls are answered at their closest regional centre and if a consultation with a clinician is required the call is routed to their designated local centre. However in the case of serious and urgent calls if a local nurse is unavailable within a pre-determined timescale, the call will automatically look for the first available nurse to ensure patient safety is maintained at all times.
The Better Health, Better Care action plan tasked NHS 24 to work towards establishing local services within all mainland health board areas. The following table provides details of the current progress against this action.
Health Board Area | Details of Local Service |
NHS Highland | Local Centre launched in 2005, based in Inverness |
NHS Grampian | Service delivered from Regional Centre, based in Aberdeen |
NHS Tayside | Local Centre launched in 2005, based in Dundee |
NHS Lanarkshire | Local Centre launched in 2005, based in East Kilbride |
NHS Ayrshire and Arran | Local Centre launched in 2005, based in Kilmarnock |
NHS Dumfries and Galloway | Local Centre launched in 2005, based in Dumfries |
NHS Fife | Emergency Dental Service launched in 2007, based in Glenrothes |
NHS Lothian | Dedicated nursing resource located in South Queensferry Regional Centre since May 2006 |
NHS Greater Glasgow and Clyde | Local centre opened in June 2008, located at Caledonia House, Cardonald |
NHS Borders | Local service within Melrose General Hospital, to open by end 2008 |
NHS Forth Valley | Currently in discussion for the establishment of a local centre provisionally planned for Falkirk, with opportunities for further development in other community hospitals or health settings. |