To ask the Scottish Executive whether it considers that a reduction in staffing at Breathing Space has led to fewer calls being answered.
Breathing Space is currently receiving and answering significantly more
calls than this time last year. For example, in July 2010 Breathing Space answered 5,885 calls compared to 3,341 in July 2009, which is a 76% increase.
At the end of 2009, some Breathing Space Staff left, which temporarily reduced capacity available. Shift patterns of the remaining staff were reviewed to ensure that resource was aligned to incoming call demand patterns. This combined with Supervisors also taking calls contributed to more calls being answered.
A recruitment campaign took place in March 2010 to recruit a further 2.4 whole-time equivalent to bring the service back to previous staffing levels. Those staff started in June 2010. NHS24/Breathing Space continually reviews its workforce and capacity planning, and is now considering how the service needs to adapt to any increase in call demand approaching the winter season.