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In Scotland, water charges continue to be linked to council tax bands to ensures that charges are the most progressive in the UK. Higher banded houses are usually expected to be occupied by higher income households and so linking water charges to council tax band will generally reflect ability to pay. In addition, the linkage to Council Tax means that many discounts and exemptions which apply to Council Tax - principally to ensure affordability - are also available for water and sewerage charges (for example single occupant discount, student exemption).

The Principles of Charging for 2021-27 were published on 7 December 2020 and include measures that seek to protect those least able to afford water charges by increasing the maximum discount under our existing water charges reduction scheme (WCRS) from 25% to 35% - this should protect those households from any charge increases across this period. These changes are expected to provide an extra £86 million financial support over the 2021-27 period. Currently over 470,000 households receive some level of council tax reduction. Revised arrangements are expected to nearly treble the number of households that are eligible to receive a reduced water and sewerage bill because of their financial circumstances.

A range of considerations have been taken into account by Scottish Water to set charge levels for 2022-23 including the level of inflation, potential council tax increases, the economic circumstances of customers, customer views, the cash balances of the business and the implications for charges across the rest of the 2021-27 regulatory period.

Correspondence from MSPs is routinely answered by Scottish Government Cabinet Secretaries and Ministers. The Health and Social Care portfolio has experienced a huge and unprecedented increase in correspondence over the course of the COVID-19 pandemic. In order for MSPs to receive timely responses, much of the correspondence previously signed by the Cabinet Secretary for Health and Social Care and Minister for Public Health, Women’s Health and Sport is being reviewed on their behalf by Scottish Government Deputy Directors. This remains under review and normal process will resume when volumes allow for timely responses.

The Scottish Government aim to respond to ministerial correspondence within 20 working days. Performance is monitored at local and corporate levels of government.

The Scottish Government has a corporate correspondence system. Correspondence addressed to Ministers and requiring a response is added to the system on receipt.

I refer the member to the answer to question S6W-05371 on 10 January 2022. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers

I refer the member to the answer to question S6W-05156 on 10 January 2022. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers

I refer the member to the answer to question S6W-05371 on 10 January 2022. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers

I refer the member to the answer to question S6W-05156 on 10 January 2022. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers

I refer the member to the answer to question S6W-04154 on 17 November 2021.

In relation to other technologies that could reduce pressure on the pharmacy sector, community pharmacies have had access to NHS Near Me since 2020. This offers an additional communication tool for use with healthcare professionals and patients. Pharmacists also have access to the Emergency Care Summary and we are working with Health Boards to ensure pharmacists have appropriate access to patient information through the Clinical Portal. The ePharmacy Programme continues to oversee and develop technology used in community pharmacies to support the provision of NHS pharmaceutical care services.

All answers to written parliamentary questions are available on the Parliament’s website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers.