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The Scottish Government works closely with the Scottish Prison Service and last year attended the Veterans in Custody Support Officer (VICSO) gathering at HMP Castle Huntly to discuss how we can better support their work, including future attendance at a Breakfast Club event. Officials will again attend a VICSO gathering in February. Furthermore, the Scottish Crime and Justice Survey now includes a question on former Service in the Armed Forces. We are considering analysis proposals from this survey and findings will be available at varying points during mid-to late-2023. Having a veterans question in this national survey will improve our understanding of the profile, circumstances and needs of veterans in Scotland which in turn will help inform policy and services.

We also support Police Scotland’s pledges under the Armed Forces Covenant to support the Armed Forces and veterans community, including pledges to review and refresh the Veterans Champion role across local policing divisions and to introduce Veterans Champions within its custody and criminal justice environment.

We support veterans across our housing legislation. We published Social Housing Allocations in Scotland – A Practice Guide in 2019, to ensure that social landlords have an allocation policy that complies with all relevant legislation and statutory guidance. The guide provides clarity for social landlords about giving priority to Service leavers. The guidance also reinforces the need for social landlords to have clear information and housing options in place for all applicants, including veterans.

We amended legislation so that, from 1 July 2019, where the landlord is a charity providing accommodation to veterans, a private residential tenancy agreement will not apply. This will ensure that veterans specific accommodation in the private rented sector can continue to be used, ensuring that a veteran may be offered temporary accommodation for a period of rehabilitation and training, or permanent accommodation in line with the organisation’s charitable purpose and the needs of the veterans.

There is a statutory requirement on local authorities to produce a Local Housing Strategy that sets out its strategy, priorities and plans for the delivery of housing and related service. In September 2019 we published refreshed Local Housing Strategy guidance which encourages Local Authorities to fully consider the housing requirements of the Armed Forces community. The guidance has also been strengthened to encourage appropriate engagement with relevant organisations, such as Veterans Scotland, to better understand the needs of the Armed Forces community when developing Local Housing Strategies.

Scotland has some of the strongest homelessness legislation in the world and all local authorities have a legal duty to provide support to anyone at risk of homelessness, including veterans. We are also proposing new homelessness prevention duties, to be included in a forthcoming Housing Bill. These will include new duties on public bodies to ‘ask and act’ about housing situations and a change to existing legislation to allow local authorities to act at an earlier stage to prevent homelessness. Our approach is based around the principles of shared public responsibility, earlier intervention across systems and more choice and control for people over their housing options, which will include the veterans population

We are also taking action to make improvements across the rented sector that will progress the right to an adequate home and deliver our vision for Housing to 2040.

The Scottish Government has been pursuing a number of analytical projects in relation to veterans within the justice system and we will continue to consider how evidence on this cohort can be improved going forward.

We have also identified sources of regular data collection where a marker can be added to improve the evidence we hold on veterans. For example, we have included the question on former service in the UK Armed Forces from Scotland’s 2022 Census into the Scottish Crime and Justice Survey (SCJS), the Scottish Health Survey and the Scottish Household Survey. The SCJS asks people about their experiences and perceptions of crime, in addition to a range of issues related to crime, policing and the justice system. The first results are expected in mid-late 2023.

We have also improved the utility of the Official Statistics on Scotland’s prison population, through introducing an interactive analysis tool in 2022 which provides a number of options for analysis of prisoner characteristics – including on a veteran marker (derived from prisoners self-declaring on arrival). Furthermore, we have utilised the findings from the Scottish Prison Service (SPS) Prisoner Survey for self-declared veterans, which includes questions on views and experiences of prison, services and support and are engaging with SPS about their ongoing redevelopment of the prisoner survey.

We have worked with the Office for National Statistics (ONS), Office for Veterans’ Affairs (OVA), and the other devolved administrations to develop and promote the first UK-wide Veterans’ Survey. This online survey is collecting information from veterans of the UK Armed Forces to help us understand their experiences and circumstances, including questions on interactions with the justice system and awareness and use of support services. It is also being made available to all veterans in prison to ensure the views and experiences of this cohort are captured. The first findings are expected by summer 2023.

Finally, we remain in contact with stakeholders, including the SPS, academics, the third sector and colleagues in England and Wales (such as Ministry of Justice, Office for Veterans Affairs, Ministry of Defence) to keep abreast of research developments and emerging evidence on veterans and the justice system.

The Scottish Government continues to support the Scottish Credit and Qualifications Framework Partnership’s (SCQFP) veterans qualifications and skills mapping tool, which went live in February 2022. The Scottish Government provided £13,500 of funding in 2022-23, and £35,000 in 2021-22, to support the ongoing development of the tool.

This tool is particularly important in Scotland as Armed Forces qualifications are routinely only accredited to the Regulated Qualifications Framework used in England, Wales and Northern Ireland. We will also launch this year a campaign working with the business community to help employers understand the benefits that veterans bring to the workforce, to help increase employment opportunities for veterans.

We use a range of measures to monitor the wellbeing of the workforce taking into account the diverse nature of the workforce operating in a range of roles and geographies, the broad spectrum of wellbeing needs at both a professional and personal level and different reporting arrangements across sectors. Our approach reflects a combination of the following measures; the annual iMatter survey, feedback from local and national staffside and other stakeholder channels, academic research, data collected by regulators and partners and evaluation of nationally-led initiatives. In addition, the Wellbeing Champions Network is now well-established to provide feedback on areas of priority need, and to share best practice across health, social care and social work organisations.

We are continuing to work with leaders across health, social care and social work, as well as hearing directly from staff, to understand where the current pressures are, and what further actions can be taken to mitigate their impact on staff. We are working on a range of local initiatives designed to meet the basic and practical needs of staff, and their teams. This includes access to quiet spaces to support health and wellbeing, and the installation of lockers.

When the Connecting Scotland programme first launched, its early aims were to support people shielding or vulnerable to Covid-19. This allowed for devices, connectivity and skills to be provided alongside guidance and information on how to access health and care services such as Near Me video appointments or finding information on NHS Inform.

Our digital in care homes programme was launched to complement Connecting Scotland and saw over 75% of all adult and children's care homes in Scotland take up the offer of digital devices, data packages and skills. These homes cover over 90% of all residents in Scotland with devices being used to help residents to remain connected to friends and family and to access key services such as the NHS.

The Scottish Government have set out plans in the Digital Health and Care Delivery Plan to launch a new digital inclusion in health and care programme by March 2022 that will look to support people in housing and mental health with greater access to services.

Connecting Scotland is also working closely with the Digital Lifelines team to identify opportunities and further enhance digital services to support people with multiple and complex digital needs. The digital lifeline programme aims to connect individuals and support services to prevent drug related deaths, or reducing the risk of harm.

This is a matter for the Scottish Social Services Council. The information requested is not held centrally.

63% of respondents for whom health was a relevant concern told us that their ability to access health services was much better or a little better after receiving support from Connecting Scotland. 36% of respondents told us that their ability to access health services hadn’t changed and 1.4% said that access was worse or much worse.

If this result was reflected across the entire Connecting Scotland cohort of over 60000 people receiving devices, we could estimate that around 38,000 of those would have experienced some improvement in accessing healthcare services.

Overall this result indicates a positive impact of Connecting Scotland support on people’s ability to access the health services they need. It may be that respondents who felt there had been ‘no change’ in this respect already had a routine means of accessing the healthcare services non-digital channels (e.g. ordering repeat prescriptions over the phone). With more and more digitisation of healthcare service touchpoints being implemented in order to create efficiencies and save money it is likely that the numbers of people using their Connecting Scotland device and internet connection for this purpose will show an increase with time.

Here are some of the things that Connecting Scotland users have told us about how it has benefited them to use their device and internet connection to access health services:

“Allowing very important near me medical calls”

“Being able to access health services much easier, including managing appointments and medicines.”

“It has allowed us to do more things and stayed connected to appointments within the NHS, so I've been able to attend my hospital appointments via the tablet and it allows me to see things on a bigger screen than a small mobile phone (I have bad vision).”

(Aggregated survey data for phases 1 and 2 of Connecting Scotland. There were 1174 responses overall for whom access to health services was relevant.)

Analysis of the responses to the 2020 Health and Social Care Staff Wellbeing Survey, by protected characteristics, was completed in 2021. The results did not show any significant differences in the wellbeing of staff from under-represented groups, compared to other groups of staff and compared to the general well-being of under-represented groups in the general population.

Demographic questions, including on ethnicity were included in the 2021 and 2022 iMatter Health and Social Care Staff Experience Continuous Improvement Model questionnaires for the first time.

The demographic analysis is scheduled to be available later this year. This will allow Health Boards to put action plans in place to deliver improvements, where needed, for under-represented groups.

The demographic questions replicate the 2022 Scottish Census questions, meaning that direct comparisons of the workforce to the population can be made.’

Veterans’ specific welfare support is supported by UK Government policy and delivered by Veterans UK and the Veterans Welfare Service (VWS) , part of Ministry of Defence (MOD). The UK-wide service works with local authorities, voluntary organisations, service charities and the Veterans Advisory and Pensions Committees .

Within devolved areas of responsibility including provision of welfare advice and delivery of the Scottish Government benefits, the Scottish Government is committed to ensuring access to benefits and advice to support veterans and other seldom heard groups. The Scottish Government’s Benefit Take-up Stakeholder Reference Group works with a range of specific seldom-heard groups, including veterans’ groups, to better understand and address non-take-up among particular populations and to maximise incomes. Our Benefit Take-up Strategy outlines our approach to inclusive communications and marketing campaigns. Our Strategy prioritises a person-centred approach and we are committed to inclusive communication standards and supporting seldom-heard groups, whose needs are often complex and require bespoke forms of engagement. Our communications and marketing campaigns are developed in a mindful way which aims to reach as many people as possible and considers those who may not access the most common channels of communication or those who have particular communication requirements.

The Scottish Government has designed the application guidance for Scottish Government benefits to provide comprehensive information on entitlement. Similarly, signposting is included to refer clients to the relevant agencies for reserved benefits where appropriate. Clients may be directed to Veterans UK for further advice. We have also worked with Veterans UK to develop an information sharing process between the organisation and Social Security Scotland. This is intended to ensure that veterans can efficiently access the support to which they are entitled.