Seòmar agus comataidhean

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS is a member of the Institute of Customer Service and participates in an annual Business Benchmarking Survey. The survey focusses on evaluating customer satisfaction levels. In 2024, 85.7% of customers were satisfied with the services delivered by NRS, set against a public services national average of 73.6%.

When exploring any changes or improvements in service provision, NRS engages with customers through appropriate survey channels. NRS monitors customer use of services through quarterly reporting. NRS operates various social media platforms that are used to engage with the public and gather feedback.

NRS also continues to review its KPIs on a yearly basis to reflect use of services.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS has differing processing times depending on the nature of the request. NRS monitors these timescales through robust Key Performance Indicators (KPIs) that are regularly reviewed and refined, taking into account customer feedback through all of our channels.

Currently, all the timescales are being met at 98% and above. Details of KPIs and the latest associated performance measures can be found on page 13 of our Annual Report and Accounts 2023-24.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS regularly releases digitised records and archives through the Scotland’s People website, with the numbers reported on Page 22 of our Annual Report and Accounts 2023-24.

NRS continues to digitise, as standard, any paper birth death and marriage records submitted by local registrars. Imaging is also carried out on demand for stakeholders and customers.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament and is subject to regular scrutiny from the Economy and Fair Work Committee, including on the work it is delivering to improve operational efficiency.

The Scottish Government has visibility of the strategic objectives set out in the RoS Corporate Plan 2022-2027, including the work outlined therein to improve operational efficiency and reduce headcount. The Scottish Government receives regular reporting on the progress with these aspects through the various Public Service Reform commissions.

In Scotland, there is no funding out with the advertising spend that is allocated for community radio stations. The selection of the stations for campaigns is determined by the target audience and reach. Information on individual advertising spend per radio station is not available to us as this is deemed commercially sensitive.

The Scottish Government publish their annual marketing spend on https://www.gov.scot/collections/marketing-spend/ which is broken down by portfolio, specific campaign and campaign media and available for public to view.

The Scottish Government has a dedicated team that manage all aspects of our fleet. Part of this role is to ensure vehicles are maintained in line with manufacturers recommended maintenance schedules and guidelines to ensure emission compliance and the active monitoring of fuel usage.

The Energy Consents Unit administers applications made to Scottish Ministers for determination in relation to energy infrastructure. In reaching their decision, the Scottish Ministers will determine applications in accordance with legislative requirements and relevant policy. The application process allows rural communities to provide views on the development, which are taken into consideration when final decisions are made.

No new junctions or connections have been added on the A90 trunk road or within the Aberdeen Western Periphery / Balmedie to Tipperty boundary in the last five years.

The Energy Consents Unit processes applications in accordance with the relevant legislation and regulatory framework. Community and environmental considerations are integrated into the decision-making process and are essential factors when considering applications.