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Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS formally surveys its customers (professionals and citizens) twice a year through the Customer Services Institute to benchmark customer satisfaction and customer effort. RoS uses the information provided to make improvements to RoS’s services. RoS consistently achieves customer satisfaction scores and customer effort scores that are significantly better than the public sector benchmark.

In addition, RoS adheres to the Scottish Approach to Service Design (https://www.gov.scot/publications/the-scottish-approach-to-service-design/) with activity including research sessions. Around 250 such sessions were held during the last year along with 20 live webinars for customers spanning 14 topics of customer/user interest.

RoS have a monthly accessibility clinic working alongside colleagues from the Scottish Government and regularly research with customers to ensure their services follow the web content accessibility guidelines, (wcag 2.2 www.w3.org/TR/WCAG22/ ).

RoS also maintains an effective network meeting regularly with key stakeholders including lenders, UK Finance, and The Law Society of Scotland’s Property Law Committee ensuring visibility and opportunity for lenders, solicitors and conveyancing professional bodies and individuals to contact them with questions, improvement suggestions or service delivery concerns.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament and is subject to regular scrutiny from the Economy and Fair Work Committee, including on the work it is delivering to improve operational efficiency.

The Scottish Government has visibility of the strategic objectives set out in the RoS Corporate Plan 2022-2027, including the work outlined therein to improve operational efficiency and reduce headcount. The Scottish Government receives regular reporting on the progress with these aspects through the various Public Service Reform commissions.

In Scotland, there is no funding out with the advertising spend that is allocated for community radio stations. The selection of the stations for campaigns is determined by the target audience and reach. Information on individual advertising spend per radio station is not available to us as this is deemed commercially sensitive.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament and Digital transformation and modernisation of the Registers of Scotland systems are the responsibility of the Keeper.

RoS is delivering a significant programme of digital transformation and modernisation. This has moved RoS’s registers to the cloud; enabled applications to be submitted digitally; and enabled customers to self-serve digital information from the registers; as well as significantly modernising the internal digital tools used by RoS to process applications.

The Scottish Government sets out the Digital Scotland Service Standards which RoS adheres to and RoS staff have taken part in training and development from the Scottish Government’s Digital Academy.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS charge a range of different fees for various types of application. The following table details the main application types. Further information on RoS fees and types of application is available on the RoS website, www.ros.gov.uk.

The reach of radio across Scotland remains strong and the Scottish Government recognises that community radio plays a valuable role in the broadcasting ecosystem in reaching out to communities right across Scotland, including rural and island populations. Community radio provides a platform for diverse cultural outputs and for local voices and the Scottish Government is highly supportive of the role it has in promoting language and culture to those communities.

Output being produced across radio broadcasters contributes to the learning and use of the Gaelic language and it is a vital part of the fabric of what will serve and sustain the Gaelic speaking community in Scotland. We therefore continue to make the case to the UK Government and Ofcom of the importance of greater support for indigenous languages across all aspects of the broadcasting ecosystem.

MG ALBA has on occasions supported and encouraged Gaelic input into local and community radio and will continue to do so. SG has also supported Frieda Morrison, presenter and producer of Scots radio and with her distinct Doric programmes. Also, Isles FM, located in Stornoway broadcasts in English and Gaelic for local audiences.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS has differing processing times depending on the nature of the request. NRS monitors these timescales through robust Key Performance Indicators (KPIs) that are regularly reviewed and refined, taking into account customer feedback through all of our channels.

Currently, all the timescales are being met at 98% and above. Details of KPIs and the latest associated performance measures can be found on page 13 of our Annual Report and Accounts 2023-24.

The Scottish Government has not made specific representations to the UK Government in relation to spectrum policy, however we continue to engage with Ofcom, who has responsibility for allocating spectrum and assessing appropriate levels of local content, to press for a network of radio stations that ensure that Scotland’s needs across rural and urban areas are met.

Ofcom is reviewing public service media and the Scottish Government will be closely engaging with this and making representations on the importance of a diversity of voices being maintained and strengthened across broadcasting services in Scotland, including community radio.

The Scottish Government responded to Ofcom’s last review of public service broadcasting setting out our expectation for enhancing representation of people and place in Scotland to strengthen the a sense of community and culture. Local voices and coverage of local issues, whether through news coverage, or programming about and told by the people in Scotland’s diverse communities, need to be protected in the regulatory framework.

Fundamentally, we believe that broadcasting should be devolved so that the decisions that impact audiences and the creative industries in Scotland can be determined by the Scottish public through the Scottish Parliament.

Advertising effectiveness is evaluated in a range of ways. Firstly, figures are provided to show the reach (how many people we reached) and frequency (how many times we reached them), both overall and by advertising channel. These figures are calculated by the Scottish Government’s independent media planning and buying agencies, using audited sector data where available.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS regularly releases digitised records and archives through the Scotland’s People website, with the numbers reported on Page 22 of our Annual Report and Accounts 2023-24.

NRS continues to digitise, as standard, any paper birth death and marriage records submitted by local registrars. Imaging is also carried out on demand for stakeholders and customers.