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Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS is committed to transparency and accountability to the Scottish Parliament. The principal mechanism is via the Annual Report and Accounts which is independently audited and laid before the Parliament annually, most recently on 7 October 2024.

The Keeper and Accountable Officer give evidence to the relevant subject matter committee on the ARA each year. Beyond that there is continued engagement through monthly written updates to the Committee as well as regular publication of performance data on the RoS website.

We are currently considering all the issues raised in response to our recent consultation on proposals for a Heat in Buildings Bill. We will confirm our decisions and the nature and timing of next steps as soon as practicable.

The following tables present the estimated value of Small Business Bonus Scheme (SBBS) relief awarded to self-catering units as at 1 June 2024, broken down in Table 1 by assessor, and in Table 2 by local authority, for properties (unit owners cannot be reliably identified from the information held) receiving 100% SBBS, 25% SBBS, other proportions of SBBS and no SBBS relief. These tables include all self-catering properties in receipt of SBBS relief.

It is not possible to provide how much non-domestic rates income has been forgone for the financial year 2023-2024. This is due to data issues within the 2023 Billing System snapshot. Equivalent figures for 2022-2023 can be found in the response to question S6W-12629. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers.

The Scottish Government cannot reliably estimate the cumulative rateable value of each ratepayer’s non-domestic properties and can therefore not state the number of self-catering units that do not quality for SBBS due to having a combined rateable value in excess of £35,000. From 1 April 2023, SBBS relief includes a taper from 100% for properties with a rateable value up to and including £12,000, to 25% where the rateable value is £15,000, and to 0% where the rateable value is £20,000 or higher.  

Eligibility for SBBS is set out in legislation and it is for local authorities to administer it in accordance with that legislation.

Figures are rounded to the nearest thousand. Figures relating to fewer than five units, or less than £500 value, are suppressed for data protection purposes, and are marked as "[low]". Zero values are actual zero. Where no SBBS relief is awarded, the NDR income forfeited is zero. The data sources for both tables are the Scottish Assessors’ Valuation Roll as at 1 June 2024, and local authority reliefs information as at 1 June 2024. Final outturn data for 2024-2025 may vary.

Table 1: Estimated value of SBBS relief awarded to self-catering properties as at 1 June 2024, by assessor and SBBS percentage (£)

The Scottish Government remains committed to the Scotland-Malawi relationship, with funding continuing to support programmes focused on health, inclusive education, equalities, renewable energy and climate justice, as well as financial support for civil society links between Scotland and Malawi. However, there are no plans to open any further Scottish Government international offices during this parliamentary term.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

Registration service fees are set by the Registrar General for Scotland with the approval of the Scottish Ministers under The Registration Services (Fees, etc.) (Scotland) Regulations 2006.

Fees contained within the schedules were last amended in 2010 and 2022. These regulations provide instruction for the charges associated with accessing records through the Scotland’s People website.

The fees for inspecting, searching and issuing copies of any records transmitted to the Keeper of the Records of Scotland are set by the Court of Session with consent of Scottish Ministers under the Act of Sederunt (Fees in the National Archives of Scotland) 2005.

In 2022, the Registrar General for Scotland, with the approval of the Scottish Ministers, increased the fees payable for submission of a marriage notice and submission of a notice of a proposed civil partnership from £30 to £45 per party to the intended marriage or civil partnership.

All other statutory fees have remained unchanged since 2020.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS operates an information security governance and assurance structure aligned to ISO 27001 and HM Government security framework.

Personnel are vetted and undertake mandatory security and data protection training. NRS routinely uses data protection impact assessments to identify and address privacy risks. Regular IT Health Checks are completed and vulnerabilities remediated. Security event monitoring and alerting is in place. Risk management, asset controls and reporting processes are used to manage technology risk.

NRS has achieved Cyber Essentials Plus certification and accreditation as a data processing environment under the Digital Economy Act.

Scottish Government marketing and advertising spend is published each year and can be found at https://www.gov.scot/collections/marketing-spend/ including a breakdown by media type.

The Scottish Shape of Training Transition Group undertakes an annual review of medical training establishments (the number of established training places in each specialty) and makes subsequent recommendations to Scottish Ministers around the need to expand in order to meet increased service demand and future anticipated consultant need. This annual review process has led to year on year increases in additional training places being created across multiple different specialties since 2014, including 47 new specialty training places that will be created in 2025.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS formally surveys its customers (professionals and citizens) twice a year through the Customer Services Institute to benchmark customer satisfaction and customer effort. RoS uses the information provided to make improvements to RoS’s services. RoS consistently achieves customer satisfaction scores and customer effort scores that are significantly better than the public sector benchmark.

In addition, RoS adheres to the Scottish Approach to Service Design (https://www.gov.scot/publications/the-scottish-approach-to-service-design/) with activity including research sessions. Around 250 such sessions were held during the last year along with 20 live webinars for customers spanning 14 topics of customer/user interest.

RoS have a monthly accessibility clinic working alongside colleagues from the Scottish Government and regularly research with customers to ensure their services follow the web content accessibility guidelines, (wcag 2.2 www.w3.org/TR/WCAG22/ ).

RoS also maintains an effective network meeting regularly with key stakeholders including lenders, UK Finance, and The Law Society of Scotland’s Property Law Committee ensuring visibility and opportunity for lenders, solicitors and conveyancing professional bodies and individuals to contact them with questions, improvement suggestions or service delivery concerns.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament and Digital transformation and modernisation of the Registers of Scotland systems are the responsibility of the Keeper.

RoS is delivering a significant programme of digital transformation and modernisation. This has moved RoS’s registers to the cloud; enabled applications to be submitted digitally; and enabled customers to self-serve digital information from the registers; as well as significantly modernising the internal digital tools used by RoS to process applications.

The Scottish Government sets out the Digital Scotland Service Standards which RoS adheres to and RoS staff have taken part in training and development from the Scottish Government’s Digital Academy.