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The Scottish Government will provide general advice to support homeowners, but it cannot provide legal advice and it cannot become involved in disputes between parties.

All registered property factors must adhere to the conditions set out in the statutory Code of Conduct (the Code) which sets minimum standards of practice. The Scottish Government prepared a revised Code in August 2021, which was designed to be clearer, to drive up standards, and to help homeowners to understand what they should reasonably expect from their property factor and how to hold them to account.

A homeowner who is dissatisfied with their property factor should make a complaint to their property factor. If the issue remains unresolved, the complaint can be taken to the First-tier Tribunal for Scotland (Housing and Property Chamber) which can issue a legally binding property factor enforcement order, if appropriate. There is no fee to make an application to the Tribunal.

The Code highlights that homeowners have a choice in who they appoint and, ultimately, they can change their property factor if they remain dissatisfied with the service they are receiving.

This is a matter for the Scottish Children’s Reporter Administration. Information regarding the outcome of appeals is included in their annual statistics which can be found here: Official Statistics - SCRA .

Page 29 of the Statistical Analysis for 2022-23 includes the following table on appeals:

The Scottish Government does not hold the information requested, however, my letter to the Local Government, Housing and Planning Committee of 28 June 2023 provided an update on the health of the tourism sector drawn from indications taken from a number of reliable sources. This points to the outlook for Scotland’s tourism sector continuing to improve, with overseas visitor numbers almost recovering to pre-pandemic levels and accommodation occupancy rates increasing over the last year. While the macroeconomic environment is challenging, with the tourism sector being more greatly impacted than other sectors by staff shortages and the cost crisis that is reducing business confidence, there are also promising indications for recovery.

We want to see a thriving short-term let and self-catering sector in Scotland. I am therefore sorry to note that 766 self-catering businesses (around 4% of those registered to pay non-domestic rates) responded to the ASSC 48-hour poll in June indicating they were considering whether to leave the sector rather than apply for a short-term let licence. This regulation is leading the way in the UK, providing assurance to guests and visitors coming to Scotland that all short-term lets must now meet safety standards to operate. Responsible businesses are likely to already comply with the licensing conditions, many of which are existing legal requirements, and therefore a combination of wider factors are probably influencing numbers deciding to leave as well as invest in this sector. We will continue to work with stakeholders and monitor trends, as part of actions linked to our Scotland’s Outlook 2030 Strategy. We’ve also separately committed to provide implementation updates on licensing and, in 2024, will update the short-term let regulation business regulatory impact assessment.

We remain committed to bringing forward housing legislation to deliver the new deal for tenants and homelessness prevention duties. The majority of the measures being considered for inclusion in the legislation have already been subject to consultation, and we continue to engage directly with stakeholders as more detailed work progresses.

The Government’s legislative programme for the coming parliamentary year will be announced in the autumn Programme for Government in the normal way.

Specifically on the regulatory regime for property factors, the Code of Conduct (the Code) is key to encouraging transparency and setting minimum standards of practice for registered property factors to comply with. Following a full public consultation, a revised Code was introduced in August 2021. The changes ensured that the Code remains up to date and responds to concerns raised by homeowners.

The Scottish Government revised the Code of Conduct for Property Factors in August 2021 to make it clearer, to drive up standards and to improve transparency and consistency.

There is evidence that the Property Factors (Scotland) Act 2011 is working as intended. However. officials will be taking a wider look at the operation of the property factor sector to see what more can be done to promote an ongoing improvement in standards in line with the requirements currently set out in legislation.

The Scottish Government published an Island Communities Impact Assessment of the Young Persons’ (Under 22s) Free Bus Travel scheme on 14 December 2021 which concluded that ferry travel should not be included in the scheme, but that issues relating to ferry fares should be considered as part of the Islands Connectivity Plan and the Fair Fares Review, which are underway. The issue of ferry fares for young people is being actively considered as part of this work.

Although the new statutory Young Persons’ Free Bus Scheme is for bus travel only, we are continuing our existing Young Persons Concessionary Travel Scheme which provides 16-18 year old islanders four free ferry journeys to or from the mainland every year, as well as discounted rail travel.

Additionally, significant fare reductions have been implemented on the Northern Isles and Clyde & Hebrides ferry networks, including a fares freeze until the end of March 2024.

The Managed Service Network for Children and Young People with Cancer (MSN CYPC) works with local Health Boards to ensure specialist age-appropriate care is delivered to children and young people with cancer across Scotland.

This includes the delivery of a national Teenage and Young Adult (TYA) Multi-Disciplinary Team (MDT) weekly meeting, where all young people should be presented at least once to ensure a holistic and coordinated approach to their treatment and care. This meeting includes a discussion of psychosocial needs, and the TYA specialist Clinical Psychologists are core members of the MDT.

The Grampian service supports around 15 referrals per year. This includes some patients from other Health Boards. The Greater Glasgow & Clyde service reviews around 96 referrals per year. 42% of the outpatients in the 2020-22 service report resided outside of the NHS Greater Glasgow & Clyde Health Board area.

The following table details the number of hate crimes that included a religion aggravator in Scotland, by police division.

Table 1: Religious hate crimes by police division: 2016-17 to 2021-22

As noted in the response on 28 March 2023 to the Chair of the Just Transition Commission from the then Minister for Just Transition, Employment and Fair Work, the Supply Chain Development Programme (SCDP) seeks to maximise the economic benefit from Scotland’s annual public sector procurement (£14.5 billion in FY 20/21). It works alongside portfolio policy teams and focusses on the manufacturing opportunities that will arise in the Net Zero transition.

Its current priorities remain as set out in the letter:

• Increasing Scottish manufacturing of heat pumps and other low carbon heating;
• Maximising Scottish manufactured components in new green and blue Hydrogen supply infrastructure and the products and vehicles that will use it; and
• Increasing value-added from Scottish timber in (largely offsite) construction.

The SCDP has not set specific job creation targets for these priorities. Its purpose is to make sure that procurement opportunities are made visible to Scottish supply chains, including manufacturers in Scotland with the skills, capacity and capability to bid for, win and deliver contracts.

Fair Work continues to be a key focus for the Scottish Government in delivering sustainable and inclusive economic growth and the SCDP operates within the context of Scotland’s existing sustainable public procurement legislation. The Scottish Government’s approach to sustainable public procurement is encapsulated in national legislation which includes a sustainable duty on contracting authorities to consider in their procurements, access for SMEs, Third Sector and Supported Businesses; delivery of economic, social and environmental impact; and promoting innovation. Legislation also includes explicit requirements on public bodies to consider how they can use procurement to drive wider community benefits including jobs and training. The legislation is underpinned by national policy and tools to encourage procurement to make the best use of public money.

Scottish Government is consulting Bòrd na Gidhlig in support of developing the Addressing Depopulation Action Plan, building on previous engagement to understand better the linkages between Gaelic language and culture, and population retention, undertaken during the Islands Bond consultation.

We have commissioned multiple projects to explore issues that may impact on population retention and growth, including the impact on Gaelic. We have also supported Argyll and Bute Council to deliver a project across Bute, Coll, and Tiree about supporting the growth and normalisation of Gaelic usage in the islands to improve employment, economic development and social cohesion.