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The ‘Welcome to Scotland’ guide was first introduced in 2018 to provide practical information to Service personnel and their families who are moving to or already living in Scotland, on topics such as housing, education, healthcare and employment. It is not specifically targeted at veterans or their families but it is promoted to the veterans community through the Veterans Scotland newsletter.

The guide is refreshed annually and we work with the military in Scotland, the Ministry of Defence and the Armed Forces Families Federations to develop and promote its use.

We have published a housing guide which provides information about housing in Scotland and contacts of organisations who may be able to help Armed Forces and ex-service personnel obtain housing suitable for their needs. The guide also directs veterans to the Veterans Gateway which provides information on support to veterans and their families including housing and independent living.

I refer the member to the answer to question S6W-13853 on 26 January 2023. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers

The Scottish Government reviewed the Antimicrobial Stewardship (AMS), Health Protection (HP) and Infection Prevention and Control (IPC) Workforce in 2022, as part of the work formulating evidence towards the recently published ‘Infection Prevention Workforce: Strategic Plan 2022-2024’. The plan is about building capacity and capability of AMS, HP (with relevance to IPC) and IPC workforce in all health and care settings, to enable recovery and development. It reflects on the need for planning post pandemic across all health and care, and as part of the wider system infection management needs. Following a situational analysis, recommendations in the plan include:

• identifying the current specialist workforce across health and care to assess and address demands (current and future) and potential service gaps, to allow for succession planning and sustainability.
• reviewing and addressing current IPC capability within the AMS and HP Workforce.
• reviewing current educational and career pathways and identify key priorities in order to meet future and evolving needs to support service delivery.
• progressing the work for a national surveillance eSystem for IPC within secondary care, with the support of local and national stakeholders.
• identifying the requirements for new/emerging local/national specialist roles, which will support phased implementation of a sustainable workforce.
• that each Board should consider whether services should be led by a clinical leader with a focus on AMR, HAI and IPC and with accountability to the executive team within a board, or partnership, to ensure safe and effective clinical service delivery.

Analysis of the responses to the 2020 Health and Social Care Staff Wellbeing Survey, by protected characteristics, was completed in 2021. The results did not show any significant differences in the wellbeing of staff from under-represented groups, compared to other groups of staff and compared to the general well-being of under-represented groups in the general population.

Demographic questions, including on ethnicity were included in the 2021 and 2022 iMatter Health and Social Care Staff Experience Continuous Improvement Model questionnaires for the first time.

The demographic analysis is scheduled to be available later this year. This will allow Health Boards to put action plans in place to deliver improvements, where needed, for under-represented groups.

The demographic questions replicate the 2022 Scottish Census questions, meaning that direct comparisons of the workforce to the population can be made.’

As outlined to the member in parliamentary question S6W-13453 on 26 January 2023, the national framework for acute oncology services has been published. The framework lays out the agreed key principles that underpin an effective Acute Oncology Service (AOS) in NHS Scotland and outlines the clinical standards and proposed outcome measures against which services can be developed and monitored.

In addition, we have committed to increasing the acute oncology workforce as outlined in the National Workforce Strategy for Health and Social Care.

All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers

To date, the NHSScotland ‘Once for Scotland’ Workforce Policies Programme has refreshed the following PIN policies and process:

• Attendance
• Bullying and Harassment
• Capability
• Conduct
• Grievance
• Workforce Policies Investigation Process

These were launched on 1 March 2020.

In addition, the NHSScotland Whistleblowing Policy that includes the National Whistleblowing Standards was published in April 2021.

Following a pause due to the pandemic, the ‘Once for Scotland’ Workforce Policies programme of work has formally restarted.

The objective of the Once for Scotland Workforce Policies Programme is to produce refreshed, simple, standardised and person centred policies that are:

• accessible on an innovative digital solution;
• dynamic and interactive with staff and managers at the centre of policy and digital development;
• national standard for employment practice in NHSScotland.

This programme of work has and will continue to be progressed in partnership with representation from NHSScotland employers, trade unions and the Scottish Government using a dynamic and interactive engagement process involving all key stakeholders.

The Programme Board, that also has representation from the Scottish Government, Employers and trade unions, oversee and drive this work, supported by policy and digital development groups. The Programme Board reports to the Scottish Workforce and Governance Committee.

I refer the member to the Scottish Governments National Workforce Strategy for Health and Social Care, where we committed to developing a Remote and Rural Workforce Recruitment Strategy for Health and Social Care by the end of 2024. An update on the National Workforce Strategy for Health and Social Care will be published later this year.

63% of respondents for whom health was a relevant concern told us that their ability to access health services was much better or a little better after receiving support from Connecting Scotland. 36% of respondents told us that their ability to access health services hadn’t changed and 1.4% said that access was worse or much worse.

If this result was reflected across the entire Connecting Scotland cohort of over 60000 people receiving devices, we could estimate that around 38,000 of those would have experienced some improvement in accessing healthcare services.

Overall this result indicates a positive impact of Connecting Scotland support on people’s ability to access the health services they need. It may be that respondents who felt there had been ‘no change’ in this respect already had a routine means of accessing the healthcare services non-digital channels (e.g. ordering repeat prescriptions over the phone). With more and more digitisation of healthcare service touchpoints being implemented in order to create efficiencies and save money it is likely that the numbers of people using their Connecting Scotland device and internet connection for this purpose will show an increase with time.

Here are some of the things that Connecting Scotland users have told us about how it has benefited them to use their device and internet connection to access health services:

“Allowing very important near me medical calls”

“Being able to access health services much easier, including managing appointments and medicines.”

“It has allowed us to do more things and stayed connected to appointments within the NHS, so I've been able to attend my hospital appointments via the tablet and it allows me to see things on a bigger screen than a small mobile phone (I have bad vision).”

(Aggregated survey data for phases 1 and 2 of Connecting Scotland. There were 1174 responses overall for whom access to health services was relevant.)

Scotland has some of the strongest homelessness legislation in the world and all local authorities have a legal duty to provide support to anyone at risk of homelessness, including veterans.

Preventing homelessness from happening in the first place is the best and most effective way to end homelessness. That is why, we commissioned the Veterans Scotland Housing Group to develop specific strategies to prevent homelessness for veterans. Their report was published in January 2022. We have accepted the 24 recommendations in principle and are engaging with partners on next steps.

Additionally, we continue to support the charity Housing Options Scotland to provide its Military Matters project, helping veterans and serving members of the Armed Forces to find the right home in the right place. The Scottish Government website also hosts a guide containing housing in Scotland information and contacts of organisations who may be able to help veterans obtain housing suitable for their needs.