Current status: Answered by Fiona Hyslop on 20 June 2024
To ask the Scottish Government whether it will provide an update on how much compensation was paid by CalMac to passengers across all ferry routes in the latest reporting period.
CalMac Ferries Ltd considers claims by customers under the Passenger Rights when travelling by Sea and Inland Waterways Regulations. They have paid £500,341 to customers in Financial Year 2023-24 in refunds or compensation claims in respect of Passenger Rights.