Question reference: S6W-26048
- Date lodged: 8 March 2024 Registered interest
-
Current status: Answered by Fiona Hyslop on 18 March 2024
Question
To ask the Scottish Government for what reason the ScotRail framework agreement specifies that it should give "particular attention" to "identifying efficiencies in staffing levels" at railway stations.
Answer
The Framework Agreement between Scottish Ministers and Scottish Rail Holdings confirms under the Stations, Operational Plan section that “particular attention should be given to identifying efficiencies in staffing levels as well as focus on elements which will be monitored through SQUIRE”. This provides ScotRail with the ability to ensure that staff are deployed appropriately across the rail network to deliver a high performing service that passengers rightly expect.