Question reference: S6W-24186
- Date lodged: 21 December 2023
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Current status: Answered by Patrick Harvie on 19 January 2024
Question
To ask the Scottish Government what the average time is that it takes for a Home Energy Scotland (a) grant and (b) loan to release funds to customers from the point of installation, (i) nationally and (ii) broken down by local authority area.
Answer
In the most recent reporting period, which covered from start October 2023 to end November 2023, under the contract between Scottish Government and Energy Saving Trust, 85% of customers had their payments issued within 10 working days of submitting of a fully completed claim with all relevant paperwork. Several schemes are delivered through this contract, including the Home Energy Scotland Grant and Loan Scheme, the SME Loan Scheme, and the Private Rented Sector Landlord Loan Scheme.
This figure is only tracked and reported for all applications and cannot be broken down by local authority or between schemes, nor is average processing time tracked and reported on.