Question reference: S6W-23174
- Date lodged: 20 November 2023
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Current status: Answered by Claire Baker (on behalf of the SPCB) on 5 December 2023
Question
To ask the Scottish Parliamentary Corporate Body what advice was provided to MSPs and staff regarding the existence of a quarantine box for incoming emails, in addition to their inbox and junk mail.
Answer
The Quarantine mailbox provides a holding area for email messages that are automatically identified as potentially harmful (e.g., potential phishing and malware messages).
The IT Helpdesk initially sent out emails to all users to raise awareness of the Junk and Quarantine storage areas when it was introduced and most recently in 2020. Since then, the screens at the BIT Engagement desk at Holyrood have been used to remind Members about the existence of the Quarantine area, and staff have been available to offer advice and assistance on accessing the folder.
Staff in the BIT Office are currently investigating a means of more actively alerting Members and other users of the email system to any quarantined email messages. The alerts will take the form of a weekly roundup email reminding users to release or delete items as appropriate.
Once testing has been completed further communications will be issued by the IT Helpdesk.