Question reference: S6W-13225
- Date lodged: 15 December 2022 Registered interest
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Current status: Answered by Jenny Gilruth on 13 January 2023
Question
To ask the Scottish Government whether it has any plans to close any ScotRail ticket offices.
Answer
During 2022 and in line with Schedule 17 of the Ticketing and Settlement Agreement, ScotRail undertook a review and consultation of ticket office opening hours. The aim of the review was to establish whether adaptions/changes should be made to reflect changes in travel patterns and ticket purchasing preferences and to reduce ticketless travel.
This work was put on hold until key industrial disputes at ScotRail were resolved. As this has now happened, the Scottish Government is considering the results of the consultation exercise, including any impacts on passenger safety and the needs of passengers with mobility or accessibility needs. The results of this consideration will be announced in due course however it has already been confirmed that there are no proposals for ticket office closures.