Question reference: S6W-09451
- Date lodged: 29 June 2022
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Current status: Answered by Humza Yousaf on 25 July 2022
Question
To ask the Scottish Government what the average (a) length and (b) cost of a phone call is to the Scottish Ambulance Service to seek support getting to and from NHS appointments.
Answer
The Scottish Ambulance Service advise that the average call length to arrange transport for scheduled care in June 2022 was 261 seconds. This is the length of time between the call being answered by the call handler and the call ending.
The cost of the call is not held centrally, and varies between the large numbers of telephony services and the tariffs they offer.