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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 30 January 2026
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Displaying 1487 contributions

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Social Justice and Social Security Committee [Draft]

Social Security Scotland

Meeting date: 22 January 2026

Jeremy Balfour

I might come back in later.

Social Justice and Social Security Committee [Draft]

Social Security Scotland

Meeting date: 22 January 2026

Jeremy Balfour

Good morning. I will wrap two questions into one, for the sake of time. To go back to Claire Baker’s question about the transfer, did you go to the Scottish Government and say, “We need these people,” or did the Scottish Government say to you, “We have these people—can you take them on board?” Whose choice was it to take those individuals on board?

Previously, when I have asked you about why you could not tell us how long things would take, you have told the committee that it was because the system was not designed in that way. Do you have confidence that the people who are being transferred across and who have designed the initial system are capable of delivering a system that will be up for 21st century analysis? One of the problems that the committee and the public have is that we cannot get a lot of information because you cannot provide it. That is because of the system, yet the same people who designed the system are now being taken on board.

Social Justice and Social Security Committee [Draft]

Social Security Scotland

Meeting date: 22 January 2026

Jeremy Balfour

I put on the record that I am in receipt of the higher rate of ADP. One of the things that came out of the Edel Harris report, which probably relates to you rather than the Scottish Government, is the application form, which is complicated. I confess that I have a lot of empathy with people in that regard. What plans do you have, if any, to look at that issue? I know that you do a lot on stakeholder feedback, but how do you ensure that you get the information in a way that does not stress people out?

Social Justice and Social Security Committee [Draft]

Social Security Scotland

Meeting date: 22 January 2026

Jeremy Balfour

But I am concerned about what the point of that form is. Why are you doing that? Presumably, you or the Scottish Government could say, “We have reviewed 90 per cent of cases and they are all right.” However, you are not seeking new evidence or asking for anything new—you are simply asking someone to sign a form to agree with what has already been done. That does not seem very efficient to me.

Social Justice and Social Security Committee [Draft]

Social Security Scotland

Meeting date: 22 January 2026

Jeremy Balfour

I suppose the question is, why are you reviewing? What is the point of the review in relation to the whole system? That is fundamentally what I am struggling to find out. What is the point of the review when you are not asking someone to give any new information? They are simply being asked to confirm information that is already within your knowledge.

Social Justice and Social Security Committee [Draft]

Social Security Scotland

Meeting date: 22 January 2026

Jeremy Balfour

It would be interesting for the committee to know, from the reviews that you do, how many cases then change—either to a higher award or to a lower one. If you have that information, the committee would be interested in you providing it.

I am conscious of time, so I will move on. Audit Scotland’s report argued that Social Security Scotland should be able to show the added value of ADP, including in comparison with personal independence payments. How are you demonstrating that added value?

Social Justice and Social Security Committee [Draft]

Social Security Scotland

Meeting date: 22 January 2026

Jeremy Balfour

If I may, convener, I want to start with a caveat. Depending on what the electorate do in May, David, this might be my final question to you, so, although it will be slightly critical, I just want to say that I have really enjoyed our nine-year relationship and working with you and your team, and I want to put on record that what you have done has been quite remarkable.

That said, one concern is the number of successful appeals; indeed, the figures show that the rate of successful appeals in Scotland is higher than the rate of appeals on PIP down south. Eight years ago, one of your great mantras was, “Get it right first time,” but we are clearly not doing that in quite a substantial number of cases. What training is being given to those making the decisions? I know that there will never be no appeals, but how confident are you that, in a few years’ time, the figure will be fairly dramatically reduced?

Social Justice and Social Security Committee [Draft]

Social Security Scotland

Meeting date: 22 January 2026

Jeremy Balfour

Thank you.

Again, I do not quite know where the interchange is between you and the Scottish Government on this matter. Last January, I transferred across—very successfully, so thank you for that. Then I was asked if my case could be reviewed. That came a few months later. I was sent eight or 10 pages, which, in summary, basically asked, “Has your condition changed or not?” It seemed to me that a lot of paper was used to ask one quite simple question, and I was not sure what the purpose of that was: what good it did individuals who get stressed by a letter, and what good it did you. Every year, when someone gets their award, they are told that if their situation changes, they need to notify Social Security Scotland. What is the point of that form? It is quite long. Does it actually make any difference to the number of people who claim?

Social Justice and Social Security Committee [Draft]

Two-child Cap

Meeting date: 15 January 2026

Jeremy Balfour

Thank you. My other questions have been dealt with in those answers, so I am happy for you to move on, convener.

Social Justice and Social Security Committee [Draft]

Two-child Cap

Meeting date: 15 January 2026

Jeremy Balfour

Good morning, and thank you for coming. What are your initial comments on how the Scottish budget will address child poverty, given what John Dickie has said? To what extent have your recommendations been taken into account in the Scottish Government’s decisions?