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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 20 November 2025
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Displaying 961 contributions

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Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

Therefore, those cases are not urgent. There will not be much of an impact, in the sense that the cases that are being left are historical cases.

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

On that, it is important to engage with your customers and look for that feedback, particularly on the business side, but across all sides. I think that there are 2,435 cases open from 2007. You would expect that a higher proportion of those customers might be less satisfied—let us put it positively—than is the case for the 20,598 cases that are open from 2019. I take it that you would expect a higher proportion of customers with those earlier cases to be dissatisfied because of the time that has passed, so why do you not collect that information?

10:30  

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Jamie Halcro Johnston

You are talking about growth. Given the circumstances, there is demand in a wide variety of areas. How do you see that growth happening? How will you resource it, budget-wise and people-wise? Do you see that being an increasing burden on how you do things?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Jamie Halcro Johnston

Are you confident that you have brought something new to the sector and that what you have offered in one year and, looking forward, what you will offer is new and different and would not have been there without you?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Jamie Halcro Johnston

As David Wilson said, you are not public-facing, but public awareness is important. Is there public awareness of the organisation and an understanding of your role? Do you get contact from individuals that you then have to put to other people? Gordon MacDonald talked about the multiplication of databases. Is there an understanding of what you offer and how you offer it?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Jamie Halcro Johnston

One of our concerns when we were considering the bill was the potential for duplication—as my colleague Graham Simpson said, there was already advice being given. Have you seen a contraction in other parts of the advice sector, where some of their responsibilities are now with you? What has been the impact on the wider sector?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Jamie Halcro Johnston

Good morning, panel. Sam, you said that because Consumer Scotland has a large remit, you have to prioritise. Is the remit too broad?

Economy and Fair Work Committee

Scottish Government Policy Priorities (Wellbeing Economy, Fair Work and Energy)

Meeting date: 10 May 2023

Jamie Halcro Johnston

I am trying to remember the figure for the liability. In 2019, it was roughly £570 million. That will have decreased, so do you know what the current liability is?

10:15  

Economy and Fair Work Committee

Scottish Government Policy Priorities (Wellbeing Economy, Fair Work and Energy)

Meeting date: 10 May 2023

Jamie Halcro Johnston

I will move to another vital area. We know that there is huge pressure on our tourism and hospitality sectors. Cabinet secretary, I am sure that you will have had plenty of representations from those sectors about the pressures that they are facing, and you will have seen the gaps in the high streets and the issues that local areas are facing. A number of eligible businesses in England are receiving a 75 per cent discount on business rates bills this year. That money was available through Barnett consequentials. Has there been any consideration about introducing a similar discount in Scotland?

Economy and Fair Work Committee

Scottish Government Policy Priorities (Wellbeing Economy, Fair Work and Energy)

Meeting date: 10 May 2023

Jamie Halcro Johnston

That is great. The Scottish Government’s rural and islands housing scheme was extended and has not been fully used—only half of the funds were spent—so I look for an assurance that the minister will review the scheme to determine how it can be made more attractive and easier to use. At the moment, it is clearly not meeting the needs that it should be.