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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 29 January 2026
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Displaying 1955 contributions

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Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

Agenda item 2 is consideration of the report “Improving care experience: Delivering The Promise”. For our first panel session this morning, I have the pleasure of welcoming our witness, Fiona Duncan, who is the independent strategic adviser on the Promise and the chair of The Promise Scotland.

Fiona, I believe that you would like to make a short opening statement.

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

Does that perhaps demonstrate a variance in understanding of Audit Scotland’s role? Is it the role of the Auditor General to go further and not to carry out the performance audit via established processes?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

Does that therefore imply that Audit Scotland did not look broadly enough at the subject matter? Was it too narrow or focused? Was it too selective or picky in what it looked at?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

Lovely.

Who do you think should have taken on that piece of work? I am sure that you are very proud of it, and a lot went into it, so who should have turned it into an action plan? It goes back to my original question: whose job is it to implement the advice that you have given?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

But is the fact that everybody owns it and therefore nobody owns it not part of the problem?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

Clearly, that has happened—that is what the Audit Scotland report tells us.

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

You said in an earlier comment that what is ultimately needed is somebody who has the power to legislate, create policy and attach financial resource to the delivery of that policy. Forgive me if I am wrong, but is that not the role of the Government?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

I did not write the Promise, and no one on this committee wrote it. It was an explicit commitment that was made by the Scottish Government and the former First Minister of Scotland, so I presume that the delivery and keeping of the Promise are the responsibility of the person who made the Promise in the first place.

10:30

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

My last question is a simple one. Do you think that it is possible for someone who is an independent adviser to ministers on the Promise also to be the chair of the board that is tasked with delivering the Promise?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

When you say that you believe that the recommendations could have gone further, what do you mean by that?