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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 10 May 2025
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Displaying 1264 contributions

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Criminal Justice Committee

Criminal Justice Modernisation and Abusive Domestic Behaviour Reviews (Scotland) Bill: Stage 1

Meeting date: 19 February 2025

Ben Macpherson

Thank you for that, and thank you particularly for emphasising the point in paragraph 3(2) of the schedule about the restriction applying to the period of the year prior to the appointment. That is a key point for us to consider.

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

Good morning, and welcome to the third meeting in 2025 of the SPCB Supported Bodies Landscape Review Committee. I have received no apologies for today’s meeting.

Under agenda item 1, the committee will take evidence from the Scottish Public Services Ombudsman, and I am very pleased to welcome Rosemary Agnew to the meeting.

We move directly to questions, and I will ask a general question first. What do you consider to be the SPSO’s role, and how does it differ from the role of ministers, MSPs and other public bodies?

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

Before I go to Lorna Slater, I have a question on the same topic. My other committee—the Criminal Justice Committee—is considering the Victims, Witnesses, and Justice Reform (Scotland) Bill, which includes a proposal to establish a victims and witnesses commissioner for Scotland. There has been discourse in Parliament and beyond about such a role. If you were inclined to speak in similarly candid terms, given your experience and understanding, is that an area that you as an ombudsman could encompass as well?

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

That is very helpful. Colleagues, are there any further questions that you would like to ask?

Members indicated disagreement.

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

Thank you very much. Those were very helpful questions and responses.

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

That was very helpful and succinct. Of course, those of us around the table in the Parliament are aware of what you have said, but it is helpful to get that on the record for our inquiry and our work.

The origins of your organisation are interesting. We can look back to the beginning of devolution, when there was a local government ombudsman, a health service ombudsman and a housing association ombudsman. In time, those roles came together. How does your organisation find operating across different policy areas? In local government, you look at the welfare fund and other issues, and you have functions relating to whistleblowing in the NHS. It would be interesting to hear any comments about public trust in that regard.

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

I will build on some of that before I bring in Ash Regan. You said earlier that it would be helpful to be able to share information between ombudsmen and commissioners. You may have said everything that you want to say in response to Richard Leonard, but is there anything more that you want to add on barriers to sharing services?

I know that Richard Leonard touched on the Children and Young People’s Commissioner Scotland, and I am interested in the Scottish Human Rights Commission, too. I would be interested to know how you work with those bodies. For example, last week they published a bit of work on independent living, which, of course, is related to local government. I wondered how you collaborate, given that there is some overlap there, although obviously you deal with complaints and they are more proactive and investigatory. I am interested in any thoughts that you may have on that.

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

That is very helpful. I appreciate that you handle final-stage complaints about the Scottish Human Rights Commission, for example. How do you go about dealing with complaints about other SPCB supported bodies?

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

That is helpful.

You talked earlier about how many of the organisations are based in Bridgeside house in my constituency, and how that creates almost organic dialogue and sharing of insights. What about bodies like the Police Investigations and Review Commissioner and the Care Inspectorate? Are you ever in dialogue with them?

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

Ombudsman, is there anything that you would like to say that you have not had a chance to say in answer to any of our questions?