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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 31 July 2025
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Displaying 732 contributions

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Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Thank you—that is helpful. Age Scotland’s submission talked about the differences between rights and expectations. Could you expand on the importance of that?

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Does Enable Scotland have views on the charter or the complaints process?

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Thank you.

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

How do local authorities balance expectations against the reality that you are facing?

09:15  

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

You spoke about the importance of service users knowing their rights. Would you be confident that all the services and employees across health and social care partnerships understand the rights that people have to their services and what the levels are? You spoke earlier about criteria.

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

What are local authorities doing to ensure that complaints and feedback are learned from and are helping to improve services?

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Is there enough clarity in the bill on how a complaints process might work for service users and on which bodies would be accountable for what decisions?

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Before I come back to the complaints aspect, I will put the previous question to Rob Gowans.

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Thank you. That is helpful.

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

No, it was helpful.

I accept Carers Scotland’s premise about not conflating rights with responsibilities. That is a really important point. The submission also talks about a complaints system. That is key where people’s rights are not being realised. What can they do about it?

Fiona Collie, will you talk more about the complaints side of things?