The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 3993 contributions
Health, Social Care and Sport Committee
Meeting date: 8 March 2022
Gillian Martin
I will pick up on what Dr Williams said. I guess that giving people confidence that they are not getting a lesser service is important. Do you have any reflections on that?
Health, Social Care and Sport Committee
Meeting date: 8 March 2022
Gillian Martin
You made a very good point about media coverage and news stories.
Health, Social Care and Sport Committee
Meeting date: 8 March 2022
Gillian Martin
Would you like to put your question to anyone in particular? Shall we go to Dr Williams first?
Health, Social Care and Sport Committee
Meeting date: 8 March 2022
Gillian Martin
My colleagues will probably ask for more details when they ask their questions. I was nodding along, particularly when Margaret McKay talked about how the approach is communicated. We have all seen in our areas where the approach is being communicated well and where there has been reactive communication about the change. It can be problematic until people actually access the service. If they get a good service, they are completely fine about it, but the initial reaction to change is that there has not been proactive information sharing about what is going on.
An issue that came up last night, and in our survey, is the role of receptionists. In many cases, people are worried that the receptionist is a gatekeeper, rather than a facilitator to their accessing healthcare. Before I hand over to Sandesh Gulhane for his questions, I will quickly go round all of you for comments on that. What are you hearing from the people to whom you speak?
Health, Social Care and Sport Committee
Meeting date: 8 March 2022
Gillian Martin
Thank you, Margaret. That is very helpful.
Health, Social Care and Sport Committee
Meeting date: 8 March 2022
Gillian Martin
Our final line of questioning is on health inequalities. I know that we have touched on that issue throughout the session, but I call Gillian Mackay to ask some questions on it.
Health, Social Care and Sport Committee
Meeting date: 8 March 2022
Gillian Martin
That is a good point to end on. I thank the three of you for your evidence, which has been helpful. You have raised points that I am sure we will follow up with subsequent panels.
We will take a break, and we will be back at 10:40 with our next panel.
10:30 Meeting suspended.Health, Social Care and Sport Committee
Meeting date: 8 March 2022
Gillian Martin
Dr Williams wants to come back in.
Health, Social Care and Sport Committee
Meeting date: 8 March 2022
Gillian Martin
Emma Harper has some questions about signposting, which will pick up on some of the things that have been mentioned.
Health, Social Care and Sport Committee
Meeting date: 8 March 2022
Gillian Martin
Good morning, and welcome to the 10th meeting in 2022 of the Health, Social Care and Sport Committee. I have received apologies from David Torrance.
The first item on our agenda is a decision on whether to take item 3 in private. Do members agree to do so?
Members indicated agreement.