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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 3 August 2025
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Displaying 856 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman (“Annual Report and Accounts 2020-21”)

Meeting date: 29 March 2022

Graeme Dey

My final question is on your interaction with the Scottish Housing Regulator, with whom you have a memorandum of understanding. How in practice do you share any insights into complaints about social landlords with the regulator? How does that work?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman (“Annual Report and Accounts 2020-21”)

Meeting date: 29 March 2022

Graeme Dey

Before I get into my questions, I would just like to be absolutely clear on something. When you investigate complaints, are you re-investigating the original complaint, or are you simply looking at the processes that were followed by the body in question to ensure that they were as they should have been?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman (“Annual Report and Accounts 2020-21”)

Meeting date: 29 March 2022

Graeme Dey

Perhaps we can look at some specific public bodies—for example, local authorities. After all, we are a local government committee.

I am interested to explore with you the volumes and nature of local authority complaints. Are they changing in any way? Are you seeing any variances from the pandemic? Moreover, are your dealings with local authorities fairly consistent? You talked about your ability to resolve some cases with a telephone call. Are some local authorities far better at that kind of engagement with yourselves and others?

Education, Children and Young People Committee

Education Reform

Meeting date: 23 March 2022

Graeme Dey

As has already been touched on, some of the respondents to the consultation expressed concerns that the reforms were simply a rebranding of the current system. As we all know, that cynicism will always be there in such a process.

I would like to explore with you, and get your view on, this issue. Do you believe that Scottish Government’s response to the OECD report, and thereafter to your report, offers a genuine reassurance that there is, certainly at Scottish Government level, a recognition of the need to reform fully, and a commitment to the process?

Local Government, Housing and Planning Committee

Annual Report of the Scottish Housing Regulator

Meeting date: 22 March 2022

Graeme Dey

Thank you very much.

Local Government, Housing and Planning Committee

Annual Report of the Scottish Housing Regulator

Meeting date: 22 March 2022

Graeme Dey

Thank you, convener. Before we move on to that topic, I will go back to the line that my colleague Miles Briggs was interrogating.

Mr Cameron and Mr Walker, in the 12 statutory interventions, and the many other non-statutory interventions, that you have carried out, were you satisfied with the outcomes in all instances? Did you ever feel that you could have done with more powers to achieve an outcome that would have left you entirely satisfied?

Local Government, Housing and Planning Committee

Annual Report of the Scottish Housing Regulator

Meeting date: 22 March 2022

Graeme Dey

I entirely take your point that the discrepancy is not a new thing—it has been around for a number of years—but what about particular local authorities that are serially lower down the satisfaction scale than others over an extended period? Would you look at that sort of thing directly and make some intervention, even of a low-level nature, with regard to a particular local authority?

Local Government, Housing and Planning Committee

Annual Report of the Scottish Housing Regulator

Meeting date: 22 March 2022

Graeme Dey

Thank you. That is useful.

I recognise that we have already covered the challenges that the pandemic set. What are your findings on how landlords have maintained the quality of their homes? How satisfied are you that social landlords have robust procedures in place to deal with tenant complaints about the quality of their homes?

Your report considers existing tenants’ satisfaction with the quality of their homes, and I was struck by the discrepancy in the level of satisfaction that has emerged between tenants of local authorities and those who are resident in RSL properties. Will you say something about that?

Local Government, Housing and Planning Committee

Non-Domestic Rates (Coronavirus) (Scotland) Bill: Stage 1

Meeting date: 15 March 2022

Graeme Dey

What about the absence of a BRIA?

Local Government, Housing and Planning Committee

Non-Domestic Rates (Coronavirus) (Scotland) Bill: Stage 1

Meeting date: 15 March 2022

Graeme Dey

Thank you.