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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 16 September 2025
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Displaying 1377 contributions

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Net Zero, Energy and Transport Committee

Land Reform (Scotland) Bill: Stage 1

Meeting date: 19 November 2024

Kevin Stewart

I have a final question, convener.

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 13 November 2024

Kevin Stewart

Thank you, convener, and good morning. Consumer Scotland submitted a response to Ofgem’s consultation on the involuntary installation of pre-payment meters. Do Ofgem’s new rules in that area go far enough to protect consumers in Scotland?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 13 November 2024

Kevin Stewart

We may have forgiven you for that by this time.

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 13 November 2024

Kevin Stewart

I have to say that the communications that I get from Ofgem are often not what I would expect.

I need to ask a question about some of the experiences that my constituents have with fixed tariffs—these are folks who cannot change tariffs because they have storage heating. In reference to RTS, I have had a text again this morning about my own meters, but no real explanations are given to folk for why these things need to take place.

On that communication aspect—communication is king, or queen—do you think that Ofgem does the business of ensuring that the energy companies communicate well? Is part of the problem that Ofgem cannot really criticise the energy companies because it does not communicate very well itself?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 13 November 2024

Kevin Stewart

I have a final and very brief question that is Scotland-centric, because you have led me down that path. We have seen reports in the past few days that smart meters do not work as well in Scotland as they do elsewhere. How many complaints have you had about that and what are you doing with Ofgem and others to get that right for consumers?

Economy and Fair Work Committee

Petroineos Grangemouth

Meeting date: 13 November 2024

Kevin Stewart

I look forward to receiving the correspondence, as will the committee, but that gives us a good flavour of the challenges. I have many more questions, but I will defer to Ms Thomson.

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 13 November 2024

Kevin Stewart

I want to move off the pre-payment meter issue and on to energy markets more generally. From my perspective, part of the issue is down to the cost of living crisis. I have seen much more in my mailbag and in my email inbox about difficulties with energy suppliers. That often leads to a wee missive to Ofgem, but the responses are often pretty grim and not very helpful, to say the least. Do you think that Ofgem serves the public well?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 13 November 2024

Kevin Stewart

I would not go as far as to call it positive.

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 13 November 2024

Kevin Stewart

Is more required to reach the end of the journey, as you describe it?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 13 November 2024

Kevin Stewart

Please. Can you be less diplomatic on it, Mr Wilson?