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All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
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Displaying 869 contributions
Social Justice and Social Security Committee
Meeting date: 16 January 2025
Gordon MacDonald
You are saying that that is not the way that you would want the computer systems to operate.
One of the other points in the Audit Scotland report was:
“Social Security Scotland and the Scottish Government Social Security Programme do not have the capacity to make all required improvements to the benefit case management system. ... an independent third party”
will
“conduct a digital maturity assessment.”
Where are we with that? What is the current situation?
Social Justice and Social Security Committee
Meeting date: 16 January 2025
Gordon MacDonald
I have one final question, which is on a slightly different area. In your annual accounts, your provisions number has increased six-fold, from £5.5 million to £33.2 million. Can you say what that represents?
Social Justice and Social Security Committee
Meeting date: 16 January 2025
Gordon MacDonald
We started to touch on manual processes. The audit report from Audit Scotland for 2023-24 said that there is a reliance on manual processes to allocate work and track application progress, and that
“Management accepted internal audit recommendations to further develop and improve the Social Programme Management (SPM) case management system to reduce the reliance on manual intervention”.
I think that is what you were starting to touch on. Could you say a wee bit more about what you have been doing to reduce that reliance?
Social Justice and Social Security Committee
Meeting date: 16 January 2025
Gordon MacDonald
Good morning. We have touched on processing times. Your latest annual report shows that they have improved, but the adult disability payment and child disability payment are outliers in your normal performance. David Wallace, you said—if I wrote this down correctly—that the child disability payment has a more significant application form and takes longer to process. Can you tell us what the current processing times are for ADP and CDP? The 2023-24 figures for median times were 80 days for ADP and 101 days for CDP.
Social Justice and Social Security Committee
Meeting date: 16 January 2025
Gordon MacDonald
How did you achieve that reduction, given that it is a more complicated process? How are you maintaining that reduction?
Social Justice and Social Security Committee
Meeting date: 16 January 2025
Gordon MacDonald
It gives me a better understanding of the situation. I still think that you probably have a target that you want to get to for ADP and CDP, although whether you want to disclose it or not is entirely up to you guys.
You said that staff have to be flexible to meet demands, so you move them around. Is that why the processing times for the job start payment have increased substantially?
10:45Social Justice and Social Security Committee
Meeting date: 16 January 2025
Gordon MacDonald
Okay.
Economy and Fair Work Committee
Meeting date: 15 January 2025
Gordon MacDonald
So it is all private investment, and it is not the £800 million being rolled into AI.
Economy and Fair Work Committee
Meeting date: 15 January 2025
Gordon MacDonald
There will be a list of projects within that £14 billion. Do you know where Edinburgh comes in that list? Is it near the top or at the very bottom?
Economy and Fair Work Committee
Meeting date: 15 January 2025
Gordon MacDonald
But there will be no additional funding to meet that gap.