The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 692 contributions
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Mark Griffin
My other question is about the Scottish safer buildings accord. When will agreement be reached with developers on that? Is there a date? Is there anything outstanding on it that needs to be resolved?
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Mark Griffin
I had previously asked about how small and medium-sized enterprise developers were going to be treated, and talked about the turnover thresholds that exist at UK level and the exemptions that are in place there. Minister, you spoke about treating developers almost on a case-by-case basis. Has any consideration been given to particular developers that have high exposure given the size of their business? Are there any concerns about the liabilities putting developers out of business? What discussions have you had about putting in place a similar scheme to support SMEs and for developers that might be swamped and put out of business by the measures?
Local Government, Housing and Planning Committee
Meeting date: 3 December 2024
Mark Griffin
I have a question for James Calder and a broader question for the whole panel.
James, your submission highlights issues to do with the adequacy of the regulator’s role in relation to Gypsy Travellers. You touched on that in your response to the convener’s question, but I want to give you the chance to say more about it, if you would like to, and about how the situation could be improved.
Local Government, Housing and Planning Committee
Meeting date: 3 December 2024
Mark Griffin
I have a broader question. Can any of the witnesses highlight any positive experiences that they are aware of where the regulator’s work or engagement with a social landlord has ended up benefiting tenants or service users? I will start with Shona Gorman.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Mark Griffin
I want to come back to the point that Fiona Collie flagged, as did Adam Stachura in Age Scotland’s submission, about the barriers to accessing public services that are experienced by groups such as black and minority ethnic carers, young carers, people with sensory impairments and people whose first language is not English. I will come to Adam Stachura and Fiona Collie to talk about what those barriers are and what more can be done by the ombudsman to provide access to her services.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Mark Griffin
Previously, the ombudsman has spoken to the committee about a change in legislation to give the SPSO its own-initiative investigatory powers, which would allow it to investigate public services without a member of the public necessarily making a complaint first. It is similar to what happens in Wales and Northern Ireland. What are your views on that expansion of powers? Would that be a good thing, or would there be a risk that adding something else to the remit could lead to the ombudsman’s being spread too thinly?
11:15Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Mark Griffin
Finally, you have said that performance indicators appear to be rather limited and narrow in scope and that there are few or no indicators for quality and customer satisfaction. What is your view on how the SPSO or any potential external reviewer would go about measuring and monitoring those areas? Do you have any recommendations for further performance indicators?
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Mark Griffin
I will not ask them all in one go, you will be glad to know.
I want to ask about neutrality, or perceived neutrality. We have received some submissions from people who are frustrated because they perceive the relationships between the ombudsman and public bodies as being too close. Do you feel that the SPSO is adequately independent from the public bodies that it is assessing complaints about? Are you concerned that people appear to doubt the neutrality of the ombudsman?
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Mark Griffin
You talked about being concerned about some of the long waiting times for complaints to be considered and the potential impact that waiting has on reducing the trust and satisfaction of members of the public. Are you aware of any research looking at how the ombudsman’s performance and the time taken to look at complaints impact on public trust in the complaints system as a whole?
Local Government, Housing and Planning Committee
Meeting date: 19 November 2024
Mark Griffin
I have a couple of questions about the proposed expert group, minister. What will the remit of the group be, who will it report to, how will members be appointed and who will provide the secretariat?