The Official Report is a written record of public meetings of the Parliament and committees.
The Official Report search offers lots of different ways to find the information you’re looking for. The search is used as a professional tool by researchers and third-party organisations. It is also used by members of the public who may have less parliamentary awareness. This means it needs to provide the ability to run complex searches, and the ability to browse reports or perform a simple keyword search.
The web version of the Official Report has three different views:
Depending on the kind of search you want to do, one of these views will be the best option. The default view is to show the report for each meeting of Parliament or a committee. For a simple keyword search, the results will be shown by item of business.
When you choose to search by a particular MSP, the results returned will show each spoken contribution in Parliament or a committee, ordered by date with the most recent contributions first. This will usually return a lot of results, but you can refine your search by keyword, date and/or by meeting (committee or Chamber business).
We’ve chosen to display the entirety of each MSP’s contribution in the search results. This is intended to reduce the number of times that users need to click into an actual report to get the information that they’re looking for, but in some cases it can lead to very short contributions (“Yes.”) or very long ones (Ministerial statements, for example.) We’ll keep this under review and get feedback from users on whether this approach best meets their needs.
There are two types of keyword search:
If you select an MSP’s name from the dropdown menu, and add a phrase in quotation marks to the keyword field, then the search will return only examples of when the MSP said those exact words. You can further refine this search by adding a date range or selecting a particular committee or Meeting of the Parliament.
It’s also possible to run basic Boolean searches. For example:
There are two ways of searching by date.
You can either use the Start date and End date options to run a search across a particular date range. For example, you may know that a particular subject was discussed at some point in the last few weeks and choose a date range to reflect that.
Alternatively, you can use one of the pre-defined date ranges under “Select a time period”. These are:
If you search by an individual session, the list of MSPs and committees will automatically update to show only the MSPs and committees which were current during that session. For example, if you select Session 1 you will be show a list of MSPs and committees from Session 1.
If you add a custom date range which crosses more than one session of Parliament, the lists of MSPs and committees will update to show the information that was current at that time.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 1189 contributions
Social Justice and Social Security Committee [Draft]
Meeting date: 13 March 2025
Liz Smith
In that discussion, do you think that providers are aware of the cost to themselves? If they do not get the right result on the telephone, they spend a lot of time mailing out a letter at great cost and there seems to be an awful lot of inefficiency in that. My concern is that, although you are all doing excellent work, I am not sure that providers accept that part of the responsibility for the problem is theirs. How can you negotiate that?
Social Justice and Social Security Committee [Draft]
Meeting date: 13 March 2025
Liz Smith
Thank you for the evidence that you have provided this morning, which is extremely helpful, particularly with regard to what your agencies are doing to try to address some of the problems.
I have two questions, which I am asking on behalf of several constituents who have contacted me over the years. The first is about telephones. Even people who are relatively digitally aware are so frustrated about some of the telephone calls that they have to make to energy companies, for example; Louise Coupland mentioned issues with contacting medical professionals, too.
When people make the call, they are referred on several times through various options, and each time they get another referral. Sometimes that requires a password, and sometimes it requires them to answer all kinds of personal questions. That goes on and on—in fact, there is a real frustration not just for older people, but for some of us who are not quite so old. As a result of having to be referred on for everything, they get less confident about whether they are providing the right information and getting the right person to answer their question.
A constituent came to my surgery with an energy bill issue. I was alongside them on the phone call. There were seven options, and I have to say that what my constituent should be doing was not at all clear. Worse still, once we got the problem sorted, they then got a letter as though it had not been sorted.
Is there anything that we can do to flag up to the energy companies and those who use these digital formats an awful lot on the phone just how difficult the problem is?
Social Justice and Social Security Committee [Draft]
Meeting date: 13 March 2025
Liz Smith
I will pick up on that point, because it is relevant to my second question. I want to pick up what Louise Coupland said about GP surgeries, particularly in rural areas. When a note comes through with a vaccination appointment, the patient has to find a bus service to get to that appointment and, in some cases, the service does not exist. My worry is about the number of people who, for the reasons that Mr Scott and Ms Coupland described earlier, get so disillusioned and demoralised that they drop out and do not get the healthcare or various bits of assistance that they could get. What do we do with the elderly people—it is not just the elderly, but the majority are elderly—who drop out of the system altogether? How do we spot where those people are and help them to get the benefits and the assistance that they need? What do we do there?
Social Justice and Social Security Committee [Draft]
Meeting date: 13 March 2025
Liz Smith
But people who feel disillusioned and a bit isolated want a personal touch. If they are referred on several times for a piece of assistance, they want one person to deal with that; they do not want to be pushed from pillar to post, with different people coming back to them. That is an increasing problem. I worry about the lack of a personal touch, which I think has been exacerbated post-Covid. You can see that in other services as well—we are losing the personal touch.
Social Justice and Social Security Committee [Draft]
Meeting date: 13 March 2025
Liz Smith
Thank you. That was helpful.
Finance and Public Administration Committee
Meeting date: 11 March 2025
Liz Smith
Convener, that might be something that we want to scrutinise.
Finance and Public Administration Committee
Meeting date: 11 March 2025
Liz Smith
Would it be possible to break that down into savings in justice and in health, or is there just an overall figure?
Finance and Public Administration Committee
Meeting date: 11 March 2025
Liz Smith
My final question is on collaboration. We have had good collaboration from the Scottish Government and other political parties, as far as I can make out. Although the people who have written to the committee are raising various challenges and saying that the costs have been underestimated—that is fairly common for a financial memorandum, but it has to be said—do you feel that there is good-quality collaboration across the sectors that would need to address the provisions?
Finance and Public Administration Committee
Meeting date: 11 March 2025
Liz Smith
It will be published later this year.
Finance and Public Administration Committee
Meeting date: 11 March 2025
Liz Smith
That is helpful.
You mentioned that the Scottish Government has committed to ensuring that there are a certain number of beds. That is good, and you have every expectation that they will be provided. When it comes to resolving the capacity issue, do you think that there will be considerable scope for cost reduction?