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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 6 November 2025
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Displaying 2368 contributions

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Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

Where will we end up in Lanarkshire? I live in Lanarkshire and represent it, as does the convener. You said that the work is to do with medical appointment letters. It surely has to be more than just a letter arriving in someone’s inbox.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

Did your parents generally use council services online? I am sorry to keep mentioning your parents—it is just because they are in their 70s.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

If you had not been there, would your dad have struggled?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

I recently got a fibre broadband connection, but that only happened because a bloke turned up in my street and asked me to move my car so that he could get access to a cable for a neighbour. He said, “I just happened to notice that you haven’t got a fibre connection”, so I got it. It probably needs to be better advertised.

Has COSLA done any kind of audit of what services councils are offering online and what they do for people who cannot get online?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

The key thing is that people need to know about it.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

Has the report been discussed? If so, by who?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

It is just to clear up some confusion for me. Lesley Fraser, you said right at the start, in response to the convener, that you accepted all the recommendations in the report, but Mr Huggins said that there had been no meeting to discuss it—well, that is what he said.

Has there been a meeting to discuss it or not?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

I want to get to the nub of this. Who is it that has met to decide that you agree with the recommendations in the report?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

Mr Wallace, most people have contact with their councils, and councils are now moving more and more to online services. However, there were some comments in the report that I want to put to you.

Exhibit 2, which the deputy convener referred to earlier, says:

“People find it difficult to apply for council tax reductions, as some councils have moved the application process online.”

If people are not online or struggle to use the internet, they find it difficult. The report goes on to say:

“Parents and carers can find it difficult to use digital apps now commonly required to support their child’s education.”

Paragraph 54 says:

“Increased digitalisation of customer services can provide opportunities for people to use self-service options for routine tasks. However poorly planned digital services can disadvantage vulnerable people. Some council services that citizens frequently find difficult to access include: the Blue Badge scheme ... council housing adaptations”

and

“cost of living support and guidance.”

Do you accept all that?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

My in-laws, who have sadly passed away, were never online. I do not know how they managed, but, somehow, they got by, and there must be a number of people in that position. Mr Beattie mentioned that earlier. People either do not want to be online or just cannot get online. For council services, it is really important that you cater for those people.

10:15