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All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 2544 contributions
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Willie Coffey
Does your panel of advisers reach out to complainers to get a more rounded bigger picture and a more articulate presentation of the issue? As I have said, the balance of evidence can sometimes favour the institutional side in the quality and depth of the defence paperwork that you might receive on an issue. Do you reach out to complainers to ensure that there is a balance when it comes to the quality and quantity of information that you consider?
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Willie Coffey
So, we have a variability scale rather than a safe or unsafe outcome.
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Willie Coffey
I have two brief questions. One is on the overall review of the SPSO. As you will be aware, the Parliament has agreed to hold a root and branch review of all the commissioner services and so on. What are your views on that? Who should review the SPSO? What should a review of the commissioner service look like?
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Willie Coffey
My final question is about own-initiative powers. You have answered that, so I will ask the question in a different way. You agree that it would be handy to have those powers. What do you do currently if issues arise that are of a wider and more systemic nature? Do you have no powers whatsoever to widen your scope of inquiry? For example, we heard that female prisoners never complain about issues and you will probably never see a complaint from a woman or young girl in prison. What is preventing you from writing to the Scottish Prison Service when an issue arises to ask for feedback and so on? Why do you need the own-initiative powers to solve that?
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Willie Coffey
Who would determine that? Will there be any guidelines in place for a sheriff—if such a case goes before a sheriff? How would the determination as to whether there is a legitimate issue be arrived at?
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Willie Coffey
Thank you. My other question is about the ability of people to use the new protections.
As you well know, minister, when considering the Housing (Scotland) Bill, the committee heard about issues around how tenants can be made aware of and enabled to exercise and enforce their rights. It sounds as though the same issues might confront us in relation to the Renters’ Rights Bill. How do you see us giving support to tenants who may wish to bring issues forward? What support might they be able to receive?
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Willie Coffey
Is that access available for people now?
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Willie Coffey
Thank you.
On the expertise that you have with which to conduct an inquiry and investigation, do you have the breadth of experience that is needed to look at healthcare? We have talked about that this morning. From where do you draw expertise to conduct a thorough, proper and balanced investigation? We know that public bodies will have all the expertise to hand to answer you, but often the complainer will not have that same depth and breadth of awareness, so how do you make sure the process is balanced? How do you make sure that you have the expertise that you need to conduct an investigation?
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Willie Coffey
So you need the power to compel, because your experience is that you might not get a response or the quality of response that you hope for.
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Willie Coffey
Minister, you mentioned communications and the issues in that regard that have been raised with the committee in the past couple of years. You have given the committee some assurances about the communications improving. Do residents get information from any source other than the Scottish Government? Do the builders who built the buildings that may be subject to this work communicate regularly or otherwise with the residents? When will we see some tangible evidence that residents are getting the information that they seek?