The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 2547 contributions
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Did candidates who were not successful tend not to respond at all?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Good morning. I will stick with the issue of the statistical significance or otherwise of the survey. Your report states that your findings
“have not been weighted or had confidence intervals applied”.
What, ultimately, does that mean? Does it mean that we cannot say that the survey was carried out using a fair and representative sample? Is that what you mean?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Thank you for that detailed explanation.
Finally, the report says that there was an increase in the total number of complaints received over the year. Perhaps that, too, is explained by the Covid factor or the climb back from the Covid experience, but I would welcome your comments on that. I also note that fewer complaints are being investigated. Why are more complaints coming in but fewer being investigated?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Do you have enough resource to deliver the service and claw back the backlog? Is there enough resource within the team to make that progress?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Did most responses come in before the election or after it?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Thank you very much for that.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Good morning. I wonder whether you can clarify something for me. We have been discussing how it can take nine months for the complaints assessment process to begin. Did I hear that right? Is that how long it takes for you to begin to assess complaints?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
In that case, what do you mean when you talk about the nine months?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
So that applies to cases that you take forward and investigate. However, for cases that fall outwith your scope, which is quite a substantial number of the complaints that you get, do those folk get an early indication that you will not be taking it forward? Surely they do not have to wait for nine months to be told that.
Public Audit Committee
Meeting date: 1 December 2022
Willie Coffey
Okay. Thank you very much for that.
Lastly, you mentioned a number of possible levers that might provide us with flexibility. You talked about use or otherwise of reserves. You talk in your paper about capital borrowing powers, and you mentioned flexibility in relation to ring-fenced funding and so on. Can you give us a flavour of whether those can be realistically deployed, varied or whatever, to help us through the situation that we are in?