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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 4 August 2025
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Displaying 2048 contributions

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Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Bob Doris

Thank you.

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Bob Doris

That was helpful. If, after this session, you think of other examples that you want to give us, just drop the clerking team a line. That would be very helpful.

I also note—I make this as a rhetorical point, just so that it is on the public record—that, in my experience, mobile phone contracts and TV and broadband packages appear to be designed so that it is easy to step up a package but incredibly difficult to step it down again, so people can be trapped into unhealthy and unaffordable packages. I see nodding heads from the witnesses. I wanted that to be captured in the Official Report, but I do not want to set up a whole line of conversation about it, because of the time constraints. I also point out that we will be asking about what your organisations and others do to assist people, so I must ask you to keep your powder dry on that stuff until I bring in other members to ask about it.

Members have a couple of brief supplementary questions.

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Bob Doris

I think that Liz Smith will be exploring that later, when we come on to theme 3.

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Bob Doris

We all know from our constituencies the CAB network’s wealth of information and experience, so thank you for that offer.

I will bring in Marie McNair on the next theme. Thank you for your patience.

10:00  

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Bob Doris

I apologise for cutting across you, convener. Jillian Matthew wants to come in, and then we can move on, if that is okay.

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Bob Doris

Agenda item 2 is an evidence session on the impact of digital exclusion on poverty levels among pensioners, the reasons for that, and how those might be addressed. This session follows on from the round-table evidence session that we held in February.

I welcome our witnesses: Louise Coupland, digital health and social care manager, Health and Social Care Alliance Scotland, or the ALLIANCE; Jillian Matthew, senior manager, Audit Scotland; Kyle Scott, policy manager, Citizens Advice Scotland; and Miriam Craven, chief operating officer, Social Security Scotland. I thank you all for joining us today and helping us with our short inquiry.

We will move straight to questions from members. I ask Jeremy Balfour to open the questioning.

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Bob Doris

Before I move on to the next questions, I note that it would be quite helpful for the committee to look at other concrete examples of real issues that are being caused by services that are digital by default or digital first. When the committee is in private session, we will want to have a chat about what we can meaningfully do to address the situation and be part of the story of improving things instead of just hearing what is wrong.

We have heard about council tax reduction in some local authorities, council tax payment, blue badge applications and the warm home discount. Are there other examples? You do not have to go into detail, but it would be helpful if you could draw our attention to examples, so that, when we consider the evidence, we can have a look at them.

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Bob Doris

I will leave it there. We will give you a copy of the DWP’s evidence, Mr Scott, and you should feel free to put in writing any reflections that you have. I feel that you should be paid overtime for your time here today.

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Bob Doris

This is just a time check for witnesses and members. I was clearly told to finish by 11 o’clock, but that has not happened. I was then told 5 minutes past 11, but that probably will not happen either. It should definitely be 10 past 11 at the very latest.

I will pass over to Mark Griffin—no pressure on you, Mark.

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Bob Doris

That is helpful.