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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 8 July 2025
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Displaying 2048 contributions

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Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

It is a bit of repetition, but I want to clarify a couple of things. In relation to the debate about whether redeterminations or appeals should be used, some witnesses have said that appeals sounded off-putting for some clients and that they wished to keep redeterminations. Other witnesses shared the views of Erica Young and Richard Gass. Are we overcomplicating things a little?

I think that Ms Young said that it does not matter what we call the process, as long as we de-risk it for the individual. An appeal could include a redetermination clause, which is what Mr Gass said. That would mean that it would move from an appeal and there would be nothing to prevent Social Security Scotland from doing an internal review or redetermination, anyway, in quick order, to see whether there was a glaring inaccuracy in the initial claim. I think that Ms Young called it the appeal-lapsing proposal.

Could we pursue Mr Gass’s idea whereby redetermination and appeal is one process? We would then just need to get the wording or phraseology of that right to ensure that the process is not off-putting for clients. There must be a way to square the circle.

10:45  

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

You nodded your head, Mr Gass, but the Official Report will not show that.

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

We can hear you fine, even though you have had your hand raised for quite a long time.

That is clear, Mr Gass. I had better move on to my line of questioning before I enrage the convener—

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

So, at the very least, the terminology should be aligned, if not exactly the process.

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

Thank you. I have no further questions.

Social Justice and Social Security Committee

Social Security (Amendment) (Scotland) Bill: Stage 1

Meeting date: 28 March 2024

Bob Doris

That is helpful—thank you.

Social Justice and Social Security Committee

Social Security (Amendment) (Scotland) Bill: Stage 1

Meeting date: 28 March 2024

Bob Doris

That is helpful. I see nods from the other witnesses.

Social Justice and Social Security Committee

Social Security (Amendment) (Scotland) Bill: Stage 1

Meeting date: 28 March 2024

Bob Doris

Let us assume that there is an agency agreement. I might return to the other options, but that issue has been explored pretty well so far. We cannot just do that overnight. The suggestion is that there could be a lead-in time of at least a year. Would any of the witnesses want to put on the record what has to be done to support the industry in order for there to be effective implementation so that this is a success once we get there? What steer would you give the committee and the Government to ensure that any agency agreement is a success?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

I am not sure how much time I have, convener, but I have a couple of short questions that relate to that last line of questioning. Do we have time for that?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

Yes. I apologise. I will be really brief with my next questions. I think that that was an important line of questioning, and Jeremy Balfour has helped to clarify how we would get the change that we would like.

For brevity, I will just read verbatim from our briefing paper. What experience do the witnesses have of supporting clients to request reviews of best start grant or job start payment? It is a different process—it is a review process, not an appeal or redetermination. Do you have any experience of supporting clients in that area? Ms Young, do you want to come in first?