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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 13 July 2025
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Displaying 2597 contributions

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Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Colin Beattie

That is fine.

My final question is for Mike Neilson. Why does the Digital Office for Scottish local government not include digital exclusion as part of its work programme? Is there any sign that that approach might be amended?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Colin Beattie

But the work programme does not have it as a separate item.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Colin Beattie

Thank you.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Colin Beattie

I am looking at exhibit 3 in your report, which sets out programmes that tackle digital exclusion, and Scotland’s digital participation charter. The approach that is adopted in the charter is described as ethical and inclusive. Those are fine words, but what does that actually mean, and has there been any evaluation of the charter’s impact?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Colin Beattie

The report is timely. It is a long time since I have seen statistics on digital exclusion. In fact, the last time that I had a figure for my area of Midlothian was pre-Covid, and it was scary. Ofcom said that 34 per cent of people did not have access to the internet or a smart phone. As we will probably discuss later, Covid moved that situation on, which is a very welcome benefit for those concerned.

The audit focus group highlighted the fact that people often have to rely on third parties and family members for informal support in order to access digital services, such as paying utility bills online, which is a concern. Can you expand on the focus group’s findings, particularly with regard to the impact that that can have on those who need help?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Colin Beattie

On the statistics that indicate where there is exclusion, if someone is using family members and so on in order to access the internet and do some essential day-to-day stuff online, does that mask the issue in the figures? In other words, how do you know that people are doing that and what proportion of people are doing that? Is that figure of 15 per cent actually 20 per cent? How do you work that out?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Colin Beattie

If someone does not have anyone to support them, it is easy to pick that up, statistically, but, if they are getting support and assistance with day-to-day access, you could argue that they are okay. However, there are questions about confidentiality and all sorts of things involved in that situation as well as the right that people have to access services. Clearly, there is no real way to pick that up and any figure for that would be a guesstimate.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Colin Beattie

Has there been any actual evaluation of the impact?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Colin Beattie

Is there any intention that an evaluation should take place? Is that part of the programme?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Colin Beattie

You moved smoothly on to my next question, which was about Connecting Scotland. I think that you have answered that.

What has the joint national digital strategy achieved so far? Can you clarify what impact the lack of a clear plan and accountability has on tackling digital exclusion?