The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 1877 contributions
Economy and Fair Work Committee
Meeting date: 14 June 2023
Claire Baker
Before I bring in Graham Simpson, who has a supplementary question, I have a question. In your answer to Jamie Halcro Johnston, you said that the backlog would be cleared completely by the end of the corporate plan period. However, in statements you made in 2022, you said that there is not a strict definition of a backlog and that there will always be some unresolved cases. What is the timeframe for dealing with an unresolved case? Are there service standards that people can expect you to meet? Will there always be a backlog, or do we have different understandings of what a backlog is? What are you aiming to achieve by 2027?
Economy and Fair Work Committee
Meeting date: 14 June 2023
Claire Baker
Thank you.
Economy and Fair Work Committee
Meeting date: 14 June 2023
Claire Baker
Thank you, minister. I will start with a couple of questions about the process. I welcome your recognition of the delay in lodging the LCM. That seems to be a feature of Parliament at the moment, and it is quite frustrating for committees not to get proper scrutiny. I accept your apology for the late lodging of the LCM.
You have indicated that, if you had realised that it would take so long, there might have been an option to lodge the LCM sooner. Have lessons been learned from the process and is that something that you might do in the future? There has been a discussion at the Conveners Group about the possibility of having interim LCMs or pre-LCMs as a way to enable committees to be involved earlier.
Economy and Fair Work Committee
Meeting date: 14 June 2023
Claire Baker
Good morning, and welcome to the 19th meeting in 2023 of the Economy and Fair Work Committee. We have received apologies from Colin Beattie and Fiona Hyslop.
Our first item of business is a decision on taking business in private. Are members content to take items 4 and 5 in private?
Members indicated agreement.
Economy and Fair Work Committee
Meeting date: 14 June 2023
Claire Baker
Picking up on Jamie Halcro Johnston’s question about different requirements within the UK, I would like to know where the Law Society of Scotland’s views fit into that. I think that it has made some comments about laws of possession not being identical and the fact that the law around intangible property does not apply in Scotland. Would it be for Scottish ministers to make the required changes in that area?
Economy and Fair Work Committee
Meeting date: 14 June 2023
Claire Baker
Does the Scottish Government have an idea of whether it is going to intervene and make changes in those areas?
Economy and Fair Work Committee
Meeting date: 24 May 2023
Claire Baker
Thank you, Mr Wilson. You described the creation of Consumer Scotland within a landscape in which a number of bodies are already involved in consumer issues at both UK and Scotland level. In producing your first annual work programme and the longer-term strategic plan, what work did you do with those bodies to identify the organisation’s priorities? Perhaps you can briefly set out the key priority for the coming year.
Economy and Fair Work Committee
Meeting date: 24 May 2023
Claire Baker
That is helpful but, apart from recall, are you as an organisation looking at online sales of things and of services or—I have an issue with this—tickets for events and how consumers are treated in an online space? Is it different from the traditional way?
Economy and Fair Work Committee
Meeting date: 24 May 2023
Claire Baker
Yes. I have a real issue with dynamic pricing.
Economy and Fair Work Committee
Meeting date: 24 May 2023
Claire Baker
Before I bring in Maggie Chapman, I will ask a brief question about online sales. Whether we talk about product recall or investigations, is there a difference in how you approach online sales? Do they bring added complications to the system for consumers, or is it pretty straightforward?