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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 8 July 2025
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Displaying 1696 contributions

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Economy and Fair Work Committee

Bankruptcy and Diligence (Scotland) Bill: Stage 1

Meeting date: 13 September 2023

Claire Baker

Thank you. Katie McLachlan, do you want to comment on the balance between statutory legislation and regulation?

Economy and Fair Work Committee

Bankruptcy and Diligence (Scotland) Bill: Stage 1

Meeting date: 13 September 2023

Claire Baker

I have a final question, which is about inhibition. The bill proposes to add inhibition to summary warrants—that they be linked. The Scottish Government plans to lay regulations to add inhibition to the options that are available for enforcement after a summary warrant, and the example that we have been given is around local authorities and council tax debt. Would you welcome inhibition being added to the list of options?

Economy and Fair Work Committee

Bankruptcy and Diligence (Scotland) Bill: Stage 1

Meeting date: 13 September 2023

Claire Baker

That brings us to the end of this morning’s session. I thank all the witnesses for participating in our first evidence-taking session on the bill. If you would like to contact the committee on anything further following this session, please feel free to contact the clerks.

10:52 Meeting continued in private until 11:31.  

Economy and Fair Work Committee

Bankruptcy and Diligence (Scotland) Bill: Stage 1

Meeting date: 13 September 2023

Claire Baker

I invite Kevin Stewart for a supplementary.

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Claire Baker

I have a couple of questions. In 2019, you had a £1.5 million fine, which was to do with first-class-post delivery failures; I understand that part of the current Ofcom investigation is to do with performance; and, indeed, you recognised at the start that there was disappointment with current performance. When do you see us returning to pre-pandemic performance under the universal service obligation? I know that the Ofcom inquiry is on-going, and I do not think that a decision has yet been made whether a fine will be applied this time. When do you see pre-pandemic performance returning?

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Claire Baker

What about financial incentives for prioritising parcels?

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Claire Baker

I will mention two issues that are linked to that. First, if you have to decide to prioritise parcels over letters, do you look at the type of letters that are there? There is a concern about hospital appointments. I recognise that a lot of what is posted is birthday cards and stuff like that—social post—but is any distinction made between letters that have to reach people in time and other letters?

Secondly, are penalties attached to parcels? Is there a financial incentive to prioritise them over letters?

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Claire Baker

Consumer Scotland is also doing a short investigation into Royal Mail. We had its representatives before us a few weeks ago; it is a new organisation, and I understand that it is considering Royal Mail services from a consumer point of view. I am not sure when that investigation is going to conclude, but it has shared with us some information, which I think is all in the public domain, on postcodes that are performing below the UK average.

We have talked about some of those areas today, but there are other ones that match them, and the area that I represent contains some of those postcodes that are below the UK average. Are those within Scotland affected by some of the issues that we have already discussed such as remoteness and difficulties in reaching areas? Are there other factors that explain why particular postcodes come up? The ones that are below average are DD, FK, IV, KA, PA and PH, while KY and ML are average. We have ones that are above average, too, but they are still not hitting the target that has been set.

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Claire Baker

As I said, we put out a call for evidence. The views reflected that people value Royal Mail and recognise the importance of the universal service, particularly for parts of Scotland. I am sure that members will touch on those issues.

We are not the first parliamentary committee to take evidence on Royal Mail; recently, Royal Mail appeared in front of the Business, Energy and Industrial Strategy Committee, which has led to an Ofcom inquiry into parcel deliveries. In evidence that we received, people said that they felt that service in some areas had fallen short of the current standards and that deliveries were happening on only a few days a week. That is a familiar story that we hear from our constituents; they feel that their letters arrive in a bundle and that parcels are prioritised over letters.

Ofcom looked at that during the pandemic and recognised that there was a legitimate reason why Royal Mail prioritised parcels in that period. However, the concern is that that has continued as a practice. Will you give us an update on the work that Ofcom has done? Has such a picture developed in Scotland?

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Claire Baker

Our next item of business is an evidence session with Royal Mail. Ahead of the session, the committee put out a call for evidence and received a number of written submissions. I thank everyone who submitted their views to inform this morning’s session.

I welcome from Royal Mail Ross Hutchison, the operations director for Scotland, and Ricky McAulay, the operations development director. As always, I ask members and witnesses to keep their questions and answers as concise as possible. I invite Ricky McAulay to make a short opening statement.