Skip to main content
Loading…

Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

Criathragan Hide all filters

Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 29 November 2025
Select which types of business to include


Select level of detail in results

Displaying 810 contributions

|

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Sarah Boyack

You have talked about Citizens Advice Scotland and Advice Direct Scotland. I give advice to constituents, but it is a bit of an irony that I was not aware of this work until I read the committee papers today. There is something to consider about how you communicate this to people who are involved, whether they are MSPs or councillors, so that they can support constituents.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Sarah Boyack

We will come on to that. On heat networks, every local authority in Scotland now has a local heat and energy efficiency strategy plan. We will see more new builds, whether they are privately owned by home owners or built to rent. This is a now issue.

I made a declaration of interests earlier about working for SFHA, and the issue also affects the social rented sector. In the past year, a lot of us have had astronomical heating bills from existing heat networks—networks that look fantastic on paper. We are talking about low-income renters who cannot afford such bills. What is the protection now? The issue is not just about what happens going forward, because this is a now issue—a lot of us have experienced it. Yes, people can go to citizens advice bureaus, but how do you support renters whose bills have gone up? It is not a theoretical issue; it is a now issue.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Sarah Boyack

That is particularly important for renters who get benefits for their rent, but perhaps not for other services.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Sarah Boyack

You have talked about the different types of power, but, going forward, it could be offshore wind or solar. That is not gas—it is not old carbon. There is something about confidence, including for those running the schemes, as the situation is not what they expect it to be. It feels like the issue is absolutely centre stage. What results are coming from the work that Consumer Scotland has done?

How do you communicate with us? This is such a now issue. We will have the heat in buildings bill and we have the carbon budgets legislation that was passed a couple of weeks ago. We need to get this right, as the issue is massive for businesses, consumers, owners and renters. It could not be more centre stage.

The issue is partly to do with the comms, but it is also to do with the recommendations. Does the issue come out in your next report? How do you feed back to MSPs, not just in this committee but across Parliament? All MSPs will have a big interest in heat networks soon.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Sarah Boyack

I want to dig into two of your key objectives in terms of consumer protection, around the environment and climate emergency and homes. That has come up a couple of times. In your “Converting Scotland’s Home Heating” report, you talk about the need for around 2 million homes in Scotland to be upgraded from old heating systems to energy-efficient ones, so there are lots of new opportunities.

I will focus on a couple of things. The first is the massive rip-offs that people have experienced with retrofits. What solutions are now in place and, for the home owners who have experienced those rip-offs, what support or compensation will they get as a result of the work that Consumer Scotland has done?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Sarah Boyack

We will come on to that. I am talking about retrofitting at the moment, which is a different issue.

Economy and Fair Work Committee [Draft]

Interests

Meeting date: 29 October 2025

Sarah Boyack

I declare an interest in relation to my former employment at the Scottish Federation of Housing Associations. That is not directly relevant to most of the committee’s work, but the issue of housing will crop up occasionally, so I want to put that on the record.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Sarah Boyack

In terms of the changes to be made, you have made quite a lot of recommendations. There are quite a few Scottish Government-funded organisations out there. Have they started changing their standards and how they operate? Are they thinking of area-based retrofit schemes? What differences have consumers seen already, and what is coming next?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Sarah Boyack

Do you then provide an update in terms of what has happened next? Do you feed back into the Scottish Government and the UK Government about what is actually happening?

Net Zero, Energy and Transport Committee [Draft]

Sustainable Aviation Fuel Bill

Meeting date: 28 October 2025

Sarah Boyack

Simon, do you want to come in?