The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 1202 contributions
Public Audit Committee
Meeting date: 2 March 2023
Craig Hoy
I want to get a sense of whether we are turning the corner on the backlog. Exhibit 2 on page 7 of the report provides information about the increase in complaints that were still open at year-end in 2020-21 and 2021-22. It shows an increase of 122 in the number of complaints that were still open that related to local councils and boards, and an increase of 22 in cases relating to MSPs. You just mentioned the 2022-23 figures. Those backlogs relate to 31 March 2022. What is your impression of whether the backlog is falling now?
Public Audit Committee
Meeting date: 2 March 2023
Craig Hoy
You have talked quite extensively about staffing restrictions and budgets, but I want to reflect on paragraph 22 of the report, which states that all vacancies bar one have now been filled. However, when discussing the complaints backlog, paragraph 25 states that
“While additional recruitment will help, it will take time for this to be completed”.
Does that mean that more additional posts have been created. If so, how many, and is a recruitment exercise currently under way?
Public Audit Committee
Meeting date: 2 March 2023
Craig Hoy
For the public, elected members and board members to have confidence in the system, we must see sustained improvements in performance. Your report states that the commissioner’s office is planning to introduce performance indicators to track complaints handling, which will be introduced by March this year. Is that work going according to plan; will the deadline of March 2023 be met?
Public Audit Committee
Meeting date: 2 March 2023
Craig Hoy
I have a final question that, again, asks for a somewhat crystal-ball projection. What would be an acceptable level of backlog, when the commission is compared with similar institutions?
Public Audit Committee
Meeting date: 23 February 2023
Craig Hoy
Am I correct in assuming that the framework has not yet been used in relation to a particular investment decision?
Public Audit Committee
Meeting date: 23 February 2023
Craig Hoy
Good morning, Mr Marks. Will you reflect on Covid-19 support payments and the issue of fraud? In 2021-22, the Government allocated £5.3 billion in funding to Covid response activities. The estimate that we were working with for fraud and error equated to 1 to 2 per cent of that. Are you in a position to say to the committee how much has been recovered from fraud and how much has been recovered from payments made in error during that financial year?
Public Audit Committee
Meeting date: 23 February 2023
Craig Hoy
Do you have a timescale yet for the recovery of the investment in Prestwick airport?
Public Audit Committee
Meeting date: 23 February 2023
Craig Hoy
Obviously, the Auditor General has looked at the framework and made recommendations on how it could be strengthened. What plans do you have to respond to that, particularly in relation to strengthening the link between risk tolerance and risk appetite for investment in the Scottish Government?
Public Audit Committee
Meeting date: 23 February 2023
Craig Hoy
The recovery of the investment.
Public Audit Committee
Meeting date: 23 February 2023
Craig Hoy
Are you in a position to make a full value-for-money assessment of the intervention in the airport?