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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 22 August 2025
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Displaying 1654 contributions

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Equalities, Human Rights and Civil Justice Committee

Regulation of Legal Services (Scotland) Bill: Stage 1

Meeting date: 14 November 2023

Maggie Chapman

That is helpful. You speak very clearly from the point of view of the consumer, who is usually distressed or in difficulty. Is a single system the only way of dealing with that complexity from the point of view of the consumer?

Equalities, Human Rights and Civil Justice Committee

Regulation of Legal Services (Scotland) Bill: Stage 1

Meeting date: 14 November 2023

Maggie Chapman

I will come to Colin Bell. Thinking about the tribunal process and its focus on practitioners, do you see challenges around the potential for conflict of interest in the connection between the work of the tribunal, as proposed by the bill, and your membership or the cases that you would deliberate on?

Equalities, Human Rights and Civil Justice Committee

Regulation of Legal Services (Scotland) Bill: Stage 1

Meeting date: 14 November 2023

Maggie Chapman

Good morning, panel. Thank you for being here this morning. I want to take us into the realm of complaints and complaint handling and how we can tackle some of the issues that you have highlighted in your remarks.

Neil Stevenson talked very clearly about a compromise between consumers and practitioners. Will you say a little more about the issues that are currently faced in terms of complexity and lack of flexibility?

Equalities, Human Rights and Civil Justice Committee

Regulation of Legal Services (Scotland) Bill: Stage 1

Meeting date: 14 November 2023

Maggie Chapman

That is really helpful. Thank you. I will come to Rosemary Agnew on the same issue—the questions of complexity and lack of flexibility, and the impacts that the bill could have to mitigate those.

Equalities, Human Rights and Civil Justice Committee

Regulation of Legal Services (Scotland) Bill: Stage 1

Meeting date: 14 November 2023

Maggie Chapman

That is helpful.

In your opening remarks, you spoke about the important principles of transparency, public confidence and so on, and you also talked about natural justice. Do you see the proposals in the bill as having those different routes? I am talking about the balance between consumer and practitioner interests again. Do you see any compromise—in fact, “compromise” is maybe not the right word. Do you see any challenge to natural justice with people having these different avenues, and is there an alternative model that you would have liked to have seen in the bill but is not included?

Equalities, Human Rights and Civil Justice Committee

United Nations Convention on the Rights of the Child (Incorporation) (Scotland) Bill: Reconsideration Stage

Meeting date: 7 November 2023

Maggie Chapman

I hear—and welcome—your clear intention to continue to keep young people involved in the process.

Linked to that is an issue with the three-year implementation programme, which has been talked about and on which some work has already started. Last week, we heard clearly from Together (Scottish Alliance for Children’s Rights) and others that the implementation programme should continue to help with the development of resources for children, their families and others to help them understand their rights and grow their understanding and literacy in this area. There is also the important issue of funding and capacity building to increase the number of specialist children’s lawyers. Is that something that you are considering? Can you, at this stage, commit to supporting the continuation of the implementation programme?

Equalities, Human Rights and Civil Justice Committee

Regulation of Legal Services (Scotland) Bill: Stage 1

Meeting date: 7 November 2023

Maggie Chapman

It was really helpful for you to set things out like that, so thank you.

Naeema, you mentioned that it was a necessary complexity to have the two-category regulator system. Is the thinking there along the same lines, or is there something else that we should be trying to get at?

Equalities, Human Rights and Civil Justice Committee

Regulation of Legal Services (Scotland) Bill: Stage 1

Meeting date: 7 November 2023

Maggie Chapman

That is clear. On the overarching regulatory objectives that we might choose to bring into place through this proposed legislation, what do you see as the best way of updating the regulatory objectives and the professional principles for legal service providers? Do you see enough of that in the bill, or does the bill just add complexity such that we are not really sticking to the principles of independence, clarity and simplicity for either consumers or practitioners?

Equalities, Human Rights and Civil Justice Committee

Regulation of Legal Services (Scotland) Bill: Stage 1

Meeting date: 7 November 2023

Maggie Chapman

You used the two words “profession” and “industry”. Can you say a little bit more about how you, as a practitioner, understand the system? Should consumers be worried at all, or should they just be able to rely on the simple, straightforward, clean system that you have been talking about?

Equalities, Human Rights and Civil Justice Committee

Regulation of Legal Services (Scotland) Bill: Stage 1

Meeting date: 7 November 2023

Maggie Chapman

Thanks—that is helpful.

Brian, I ask you the same questions, around the complexity of the regulatory system and the point of putting the principles in the bill.