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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 13 May 2025
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Displaying 1498 contributions

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Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Maggie Chapman

I could also add my pitch about tickets and the recall database that Gordon MacDonald mentioned. I have had an extraordinary number of pieces of casework about refunds of credit from energy companies, and it just seems incredibly difficult.

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Maggie Chapman

Thank you for raising the legal services issue, because that will increasingly become something that we need to consider. You talked about vulnerability by characteristic or circumstance. Often, there are intersecting or compounding factors involved. Douglas, you mentioned that different people will have different vulnerabilities depending on the market that you are looking at, hence the importance of the cross-market work that you do. How do you interpret potentially intersecting vulnerabilities? Does that lead to policy change, advice change or that kind of thing?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

You mentioned welfare officers and security staff, who are Mears staff, and you said that they are trained. Can you tell me what training they have in engaging with potentially traumatised people and dealing with the complex issues that you have spoken about? What training do the staff who are on site all the time get?

10:15  

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

I am sorry to interrupt you. The hotel staff who do the cleaning and catering and so on will not necessarily have had trauma training or have expertise in dealing with people who have been through traumatic situations. Is that correct?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

John Taylor spoke about selecting dispersal accommodation, and I get your point about availability, but a traumatised family was recently placed in a boarded-up block of flats on the edge of a derelict and abandoned estate in Port Glasgow. How on earth was that allowed to happen? There is nobody else in the block, or only one or two other residents. How was that deemed to be an appropriate place to put a traumatised family?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

Thank you for waiting, Caroline O’Connor. I am curious to hear a little bit more about whether you feel that you have the facilities and the access that you would want in order to engage with the individuals and communities in hotels to provide the support that you spoke of earlier. What challenges do you find in engaging with those in hotel accommodation?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

I suppose that, because of the difficulties that you raise, you would have concerns about hotel accommodation being used extensively and about the periods that people are in hotels for becoming longer because of the lack of dispersal accommodation or the time that it takes to process all of that. Are there things that you think that we, collectively, could do better to get people out of hotels more quickly? What would be your silver bullet if you had one?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

In Scotland, what is the average length of time for which people stay in hotels? We have already heard about the availability of dispersal accommodation and hotels being more and more institutionalised, which is problematic, but what is the average length of stay in hotels?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

I have a couple more questions for John Taylor, after which I will come to Caroline O’Connor. On wider engagement with local residents, if there are local residents who want to come in to speak to and welcome the asylum seekers who are accommodated in hotels, how do the welfare officers and security personnel that you have on site manage that?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

You talked about the locations that you look for—you said that you look for town centres and connections with other facilities. What engagement do you have with the local community, either prior to hotel selection or once a hotel has been identified? What engagement do you have with neighbouring residents and with the third sector? They will obviously be keen to provide some support that Mears and Migrant Help do not provide; we have heard about other third sector organisations coming in. How do you do that prior to asylum seekers being moved into the hotel?