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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 3 July 2025
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Displaying 2001 contributions

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Social Justice and Social Security Committee

Scottish Benefits Independent Advocacy

Meeting date: 24 November 2022

Pam Duncan-Glancy

Convener, could I ask one short follow-up question?

Social Justice and Social Security Committee

Scottish Benefits Independent Advocacy

Meeting date: 24 November 2022

Pam Duncan-Glancy

I, too, am keen to know about the number of jobs. When the minister came to the committee, he said that VoiceAbility would create 100 new jobs and that 75 per cent of staff would come from the long-term unemployed. When will those 100 new jobs be available? Mr Senker, I hear your point about the number of staff not being a limiting factor. If there is another limiting factor, it would be helpful to know what it is so that we can help you to address it. If the minister says there will be 100 new jobs and you are saying that the number of jobs will be demand led, I am wondering how long it will take to get to that point. I think that there will be quite a bit of demand, so it would be helpful to know about that.

Social Justice and Social Security Committee

Scottish Benefits Independent Advocacy

Meeting date: 24 November 2022

Pam Duncan-Glancy

The figures that we have show that £0.5 million has been spent so far and that there is a projected spend of £20 million over four years. Is that forecast based on the recruitment of a specific number of staff?

Social Justice and Social Security Committee

Scottish Benefits Independent Advocacy

Meeting date: 24 November 2022

Pam Duncan-Glancy

I have one further question about training. I appreciate your answers, so thank you.

I know that Susan Douglas-Scott will realise the importance of this next issue, because she has done some of the training in the past. It is important that your organisation and staff have an understanding of the lived experience of disabled people and what that means for a service such as yours. Will you set out the ways in which you train your staff to understand disability equality and what that means? Do you have any relationships with disabled people’s organisations that could help with that?

Social Justice and Social Security Committee

Scottish Benefits Independent Advocacy

Meeting date: 24 November 2022

Pam Duncan-Glancy

Thank you. I am interested in what Mr Senker said about the relationship between Social Security Scotland and VoiceAbility. There is obviously an expectation that you will promote your service, and I am sure that you are doing that. Could more be done? Is there something specific that Social Security Scotland could do that would help with the referral process?

Social Justice and Social Security Committee

Subordinate Legislation

Meeting date: 24 November 2022

Pam Duncan-Glancy

I wonder why this has happened twice, now, in relation to these regulations. I know that it is important that we make the changes to the Scottish child payment, but this has been quite a long time in coming and the Government has still had to break the rules to do it. I just wanted to put that on the record. Should we write to the minister and ask whether things could be planned a bit further in advance in the future? Continually breaking the rules is not a good way of doing business.

Social Justice and Social Security Committee

Scottish Benefits Independent Advocacy

Meeting date: 24 November 2022

Pam Duncan-Glancy

Where are your clients when you have face-to-face appointments with them?

Social Justice and Social Security Committee

Scottish Benefits Independent Advocacy

Meeting date: 24 November 2022

Pam Duncan-Glancy

That is good to know. I will pop in and say hi sometime soon.

The figures on redeterminations for child disability payments suggest that 86 per cent are being allowed, which means that those 86 per cent were not correct the first time around. From the work of your advocates or from clients whom they work with, do you have any information that could help us to understand why that might be the case? What issues are you supporting clients with when it comes to redeterminations as opposed to initial applications?

Social Justice and Social Security Committee

Scottish Benefits Independent Advocacy

Meeting date: 24 November 2022

Pam Duncan-Glancy

Do you gather data systematically? I know that there will be a question on reviews later in the meeting; I have not said that I wanted to ask about that. Do you gather information and collect data on what people are approaching you for? Mr Senker said earlier that some people have applications sitting on their kitchen table because they cannot face doing them. Are you gathering data on the sorts of things that people ask you about and that determine the redeterminations?

Social Justice and Social Security Committee

Scottish Benefits Independent Advocacy

Meeting date: 24 November 2022

Pam Duncan-Glancy

Thank you. I have no further questions.