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Displaying 6837 contributions
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Ariane Burgess
I was interested in your comment that it might be time for a refresh of the model complaints handling approach.
I call Paul McLennan.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Ariane Burgess
It is useful to hear that there is a potential route. Is there anything other than the human rights bill that could result in your getting the powers in this parliamentary session?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Ariane Burgess
Thank you. It is helpful to hear about the direction of travel for child-friendly complaints and about the complexity and your concern about the impact on the people who use the services. Thank you so much for coming in today—it was good to hear the evidence and to get clarity on some of the details.
I suspend the meeting for five minutes before we move on to our next item of business.
10:34 Meeting suspended.Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Ariane Burgess
Thank you very much for that. You mentioned the work that was done prior to the survey going out. I would be interested to hear about the groups that were involved in designing the survey and the project more generally.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Ariane Burgess
I also would like to pick up on the discrepancy in respect of candidates under 34. It is welcome to see intersectional analysis being undertaken on that data, and it is welcome that we will continue to do that to fully understand the complex and multiple barriers to elected office that many people in Scotland face. One insight that I would like to hear more about is the significantly higher proportion of men than women under 34 who stand for election. That shows that the perceived progress in gender representation among younger people is not the case. I am keen to hear whether any further analysis was or can be done to identify causes for that discrepancy, so that the committee can progress work on addressing those barriers.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Ariane Burgess
We will take that into our private session and give it consideration. It is a good question for us to reflect on.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Ariane Burgess
I thank Maria and Arfan for joining us and giving evidence.
As we agreed at the start of the meeting to take the next items in private, we have no more public business. I therefore close the public part of the meeting.
11:06 Meeting continued in private until 11:42.Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Ariane Burgess
Good morning and welcome to the Local Government, Housing and Planning Committee’s 31st meeting in 2022. I ask all members and witnesses to put all their devices on silent and to turn off all notifications during the meeting.
Under agenda item 1, do members agree to take items 4 to 8 in private?
Members indicated agreement.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Ariane Burgess
It makes sense that the context resulted in the change.
I will move on to waiting times. When we met in March, you told the committee:
“Too many people are still waiting too long to have their complaints looked at.”—[Official Report, Local Government, Housing and Planning Committee, 29 March 2022; c 6.]
I would be interested to hear what has changed since March, given that the SPSO website still warns of a nine-month delay. What impact is that delay having on people’s willingness to progress complaints?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Ariane Burgess
Thanks for getting that detail on the record, Willie. I should also point out that we have heard that, in a few days’ time, the delay will be eight months. We hope that, month on month, the delay will become less and less as you get additional resources to take on the work.
I call Marie McNair.