The Official Report is a written record of public meetings of the Parliament and committees.
The Official Report search offers lots of different ways to find the information you’re looking for. The search is used as a professional tool by researchers and third-party organisations. It is also used by members of the public who may have less parliamentary awareness. This means it needs to provide the ability to run complex searches, and the ability to browse reports or perform a simple keyword search.
The web version of the Official Report has three different views:
Depending on the kind of search you want to do, one of these views will be the best option. The default view is to show the report for each meeting of Parliament or a committee. For a simple keyword search, the results will be shown by item of business.
When you choose to search by a particular MSP, the results returned will show each spoken contribution in Parliament or a committee, ordered by date with the most recent contributions first. This will usually return a lot of results, but you can refine your search by keyword, date and/or by meeting (committee or Chamber business).
We’ve chosen to display the entirety of each MSP’s contribution in the search results. This is intended to reduce the number of times that users need to click into an actual report to get the information that they’re looking for, but in some cases it can lead to very short contributions (“Yes.”) or very long ones (Ministerial statements, for example.) We’ll keep this under review and get feedback from users on whether this approach best meets their needs.
There are two types of keyword search:
If you select an MSP’s name from the dropdown menu, and add a phrase in quotation marks to the keyword field, then the search will return only examples of when the MSP said those exact words. You can further refine this search by adding a date range or selecting a particular committee or Meeting of the Parliament.
It’s also possible to run basic Boolean searches. For example:
There are two ways of searching by date.
You can either use the Start date and End date options to run a search across a particular date range. For example, you may know that a particular subject was discussed at some point in the last few weeks and choose a date range to reflect that.
Alternatively, you can use one of the pre-defined date ranges under “Select a time period”. These are:
If you search by an individual session, the list of MSPs and committees will automatically update to show only the MSPs and committees which were current during that session. For example, if you select Session 1 you will be show a list of MSPs and committees from Session 1.
If you add a custom date range which crosses more than one session of Parliament, the lists of MSPs and committees will update to show the information that was current at that time.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 5737 contributions
Local Government, Housing and Planning Committee
Meeting date: 19 April 2022
Ariane Burgess
Good morning and welcome to the 12th meeting in 2022 of the Local Government, Housing and Planning Committee. I ask all members to ensure that their mobile phones are on silent and that all notifications are turned off during the meeting.
Our substantive business for today involves consideration of two draft reports, both of which the committee previously agreed to consider in private. However, as two new committee members are attending for the first time, we are first required to meet in public so that they can declare any relevant interests. I welcome Marie McNair and Annie Wells to the committee. The first item on our agenda is for Marie and Annie to declare interests. I invite them to do so in turn.
Local Government, Housing and Planning Committee
Meeting date: 19 April 2022
Ariane Burgess
I thank Marie and Annie for their declarations. I call Mark Griffin.
Local Government, Housing and Planning Committee
Meeting date: 29 March 2022
Ariane Burgess
Thank you very much for that, Rosemary. We will pick up on some of the points that you have made.
I am heartened to hear you talk about a change in working practices in acknowledgement of the need to handle cases with empathy, and I think that you are absolutely right when you say that that needs space. Often, when people come into an environment to complain, they need a great deal of empathy. It seems to me that you are bringing more of that into your work, but the approach that you are taking to resolutions will, I think, also give you ease. You will be able to sort out some complaints more speedily, but you will also have the ability to be empathetic with perhaps more complex issues. I really appreciate that way of working.
I call Graeme Dey.
Local Government, Housing and Planning Committee
Meeting date: 29 March 2022
Ariane Burgess
We are now going to move on to questions from Willie Coffey, who is joining us online.
Local Government, Housing and Planning Committee
Meeting date: 29 March 2022
Ariane Burgess
I would welcome your bringing something to the committee—let us see what we can do in that direction. We have come to the end of our questions, so thank you for that useful and informative discussion.
We agreed at the start of the meeting that we would take the next items in private, so I now close the public part of the meeting.
10:56 Meeting continued in private until 11:59.Local Government, Housing and Planning Committee
Meeting date: 29 March 2022
Ariane Burgess
Under item 2, we will take evidence on the Scottish Public Services Ombudsman’s annual report for 2020-21. We are joined by Rosemary Agnew, who is the ombudsman; Niki Maclean, who is the director of the SPSO; and Andrew Sheridan, who is the head of improvement, standards and engagement at the SPSO. I welcome our witnesses to the meeting.
Members have received copies of the annual report, along with an update on work that has taken place since the period that is covered by the report. I intend to allow about an hour for this session, although we have some room for flexibility if we need to overrun.
I will ask the first question. The report and the update mention the impact of Covid-19. I am interested in how Covid has impacted on the number and type of complaints that have been dealt with by the ombudsman, and in whether there have been any significant changes as a result of so many public services going online.
Local Government, Housing and Planning Committee
Meeting date: 29 March 2022
Ariane Burgess
You will be pleased to hear that there is one last question. It has been a useful discussion, and I want to take us out to a global level. Your submission states:
“the international community has set new standards and expectations for Ombudsmen which have been ratified at UN level”.
I am interested in how the current set-up in Scotland compares.
Local Government, Housing and Planning Committee
Meeting date: 29 March 2022
Ariane Burgess
Good morning, and welcome to the 11th meeting in 2022 of the Local Government, Housing and Planning Committee. I ask all members and witnesses to ensure that their mobile phones are on silent and that all other notifications are turned off during the meeting. We have received apologies for absence from today’s meeting from Mark Griffin, Willie Coffey joins us remotely.
The first item on our agenda is to decide whether to take items 3 and 5 in private and whether to consider draft reports on the Non-Domestic Rates (Coronavirus) (Scotland) Bill and the Coronavirus (Recovery and Reform) (Scotland) Bill in private at our next meeting. Do members agree to take those items in private?
Members indicated agreement.
Local Government, Housing and Planning Committee
Meeting date: 29 March 2022
Ariane Burgess
We move on to questions from Miles Briggs.
Local Government, Housing and Planning Committee
Meeting date: 29 March 2022
Ariane Burgess
It is great to hear that you were determined to keep your doors open, to support other organisations to keep their doors open in relation to complaint handling, and to allow people to give feedback on the services that were being offered.
I will continue on the Covid-19 thread. I am keen to hear whether the cases that you receive are becoming more complex and whether the office has adequate resources and expertise to fulfil its role.